Systems Administrator-Assigned

Job Summary

The Systems Administrator - Assigned serves as the primary onsite IT resource for a 
designated healthcare client. This individual works from the customer location on a full-time 
basis and acts as a trusted extension of both the client organization and Eakes. The role 
requires strong communication skills, a sense of urgency, independent decision-making, and 
the ability to deliver high-quality technical support and customer service in a healthcare 
environment.

Primary Job Duties/Responsibilities
             Maintain a full-time onsite presence at the assigned customer location. 
             Serve as the primary day-to-day IT contact for customer staff and leadership. 
             Respond to technical issues with urgency and professionalism. 
             Provide support for desktops, laptops, printers, Microsoft 365, user accounts, and basic 
networking issues. 
              Document all work accurately within the ticketing system. 
              Communicate clearly with end users, customer leadership, vendors, and Eakes Managed 
IT staff. 
              Escalate issues to higher-level engineering resources when necessary. 
              Identify recurring issues and opportunities for operational improvement. 
              Participate in Eakes meetings, training events, and required team activities. 
               Assist with workstation deployments, application support, onboarding, offboarding, and 
routine IT maintenance.

OTHER DUTIES AS MAY BE ASSIGNED

Qualifications

Required Qualifications
            2+ years of IT support experience in a help desk, service desk, desktop support, or 
managed services environment.
            Strong communication and customer service skills.
            Ability to work independently with minimal supervision.
            Strong organizational, troubleshooting, and time-management skills.
            Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, endpoint 
management, and common business applications.
            Ability to prioritize competing requests and maintain a high level of responsiveness.
Preferred Qualifications
            Prior experience working in a healthcare or medical environment.
            Experience supporting HIPAA-regulated organizations and handling sensitive 
information appropriately.
            Experience working within an MSP environment.
            CompTIA A+, Network+, Microsoft, or comparable certifications.
            Experience supporting basic networking, wireless connectivity, and line-of-business 
applications.

Other
            Ability to be a self-starter and work with a team
            Exceptional customer service skills
            Excellent interpersonal skills
            Creative problem solver
            Strong communication skills
            Travel as necessary to customer locations
            Valid driver's license and good driving record
            Ability to lift 60 pounds as needed during workday