Systems Administrator, Billing Systems

Systems Administrator, Billing Systems

About the Role

Billing infrastructure is revenue infrastructure. In a business running an enterprise sales-led motion and a product-led self-serve motion in parallel, the configuration quality of that stack directly determines what Finance can close cleanly, what customers are billed accurately, and how much revenue is recovered when payments fail. Were hiring a systems administrator who treats it that way.

We are seeking a Systems Administrator, Billing Systems to serve as the senior platform expert across our billing stack and a trusted operational partner to Finance, RevOps, and Product Engineering. This role will own day-to-day administration of and production support across the billing systems landscape in a scaled, dual-motion SaaS environment.

What You Will Do

Billing Systems Administration

• Own multiple billing platform administration for both our PLG self-serve motion and enterprise-grade invoicing and billing, including: payment methods, product and pricing catalog, subscription lifecycle, webhook monitoring, and dispute handling

• Maintain pricing configurations, billing templates, and subscription structures as directed by Finance and RevOps. When the price book changes, Billing Systems reflects it cleanly

• Own dunning and revenue recovery configuration: retry schedules, smart retry settings, grace period logic, and dunning email sequences. Monitor recovery rates and optimize the sequence over time

• Monitor platform health proactively. Identify processing failures, data integrity issues, and configuration gaps before they surface in Finance reporting or customer invoices

• Serve as the primary Stripe and BillingPlatform platform contact for Finance, RevOps, and the billing engineering team

• Execute configuration changes following change management controls: documented, tested, and deployed cleanly

Quote-to-Cash Integrations

• Maintain the integration between Selling/Quoting systems and Billing Systems so quote-to-cash data flows are intact and deals land correctly in relevant billing systems

• Support CPQ-related billing configurations in partnership with the CPQ Lead: price book alignment, quote output formats, and contract-to-subscription linkages

• Configure and test PLG self-serve billing flows for new product launches, pricing changes, free trial conversion logic, and self-serve subscription management

Provisioning Connectivity

• Partner with Product Engineering on the billing-to-provisioning handoff across both PLG self-serve and SLG enterprise motions.

• Maintain the billing-side integration touchpoints that connect Stripe and BillingPlatform to provisioning workflows, ensuring subscription and order events carry the right data for downstream customer access

• Monitor the billing-to-provisioning handoff and escalate with context when subscription or order events fail to propagate cleanly into customer access

• Support provisioning impact assessment when pricing, packaging, or tier structures change on the billing side

Data Quality & Reconciliation

• Run regular data quality checks across billing systems: subscriber data, payment records, invoice history, and subscription states across SLG and PLG customers

• Support billing reconciliation across BillingPlatform, Stripe, Avalara, and NetSuite

• Support month-end and quarter-end close with clean, complete, defensible data for Finance reporting

• Maintain runbooks and escalation documentation for common billing data issues

Qualifications

• 5+ years of experience in billing systems administration, revenue operations, or SaaS billing in environments serving both enterprise and self-serve customers

• Deep hands-on experience with Stripe: subscription management, payment processing, webhook configuration, dunning configuration, and PLG billing flows

• Hands-on experience with an enterprise subscription billing platform such as BillingPlatform, Revenue Cloud, Zuora, or Chargebee

• Development skills in building automation workflows in billing systems via API, webhooks, and other workflow configurations

• Familiarity with Salesforce CPQ: quote-to-cash process, price book structure, and integration touchpoints with billing systems

• Familiarity with billing-to-provisioning integration patterns and partnership with product engineering teams on subscription event propagation

• Experience supporting billing reconciliation with Finance through NetSuite or equivalent ERP

• Experience in B2B SaaS environments with both sales-led and product-led revenue motions

Preferred

• Stripe certification such as Stripe Associate

• Experience with usage-based pricing models, including metered billing, freemium conversion, and monthly self-serve

• Salesforce CPQ Specialist certification or hands-on CPQ experience

How We Think About AI
At Quickbase, we view AI as a tool to accelerate how work gets done not replace it. We encourage thoughtful use of AI to improve speed, quality, and decision-making, while maintaining strong judgment, accountability, and data integrity.

Compensation & Benefits:

At Quickbase, we believe in pay transparency and are committed to equitable pay practices.

Incentive Compensation

This role is eligible to participate in our annual incentive plan. Incentives are earned based on employee performance against defined metrics and company goals.

Benefits

Full-time roles are eligible for our comprehensive benefits program which includes medical, dental and vision coverage. You may also contribute to our 401(k) plan that includes a company match.