Systems Administrator

About Get Golfing Get Golfing CIO is a charity with a mission to make golf more accessible for all.

We are seeking a proactive and detail-oriented Systems Administrator to manage and optimise our core golf-related software systems, including HubSpot CRM, Golfmanager, Golf Genius, Pacesetter and GG Hub. The ideal candidate will ensure seamless integration, functionality, and efficiency across these platforms to enhance operational effectiveness and customer satisfaction.

This is an exciting opportunity to work for a thriving and innovative organisation which manages and operates 13 sites with 7,000 members and over 160,000 visitors each year.

The successful candidate will be part of a £25m revenue company of 600 people which reinvests profits from its operations into its venues, courses, the development of its people, and importantly, community oriented charitable initiatives local to our sites.

Our model is to maximise revenue through memberships, golf days, retail, events, functions, and F&B. We say that "our courses are for golfers while our clubhouses are for everyone".

Please see: https://www.getgolfing.org

The Role The System Administrator plays a critical role in managing and optimising the digital infrastructure supporting the golf clubs operations. This includes overseeing key software solutions and involves ensuring seamless functionality, integration, and user experience across these platforms while providing training and support to staff and members.

This position requires a proactive, tech-savvy professional with strong problem-solving skills and a keen understanding of golf club operations.

This is a full time position at £30,000 - £40,000 subject to person specification and experience. The successful candidate will be based at our Head Office at Redlibbets Golf & Country Club in Sevenoaks or at Pyrford Lakes in Woking.

Key Responsibilities

• Get Golfing App Management:
• Oversee and manage the Get Golfing App, powered by Pacesetter
• Ensure smooth functionality, updates, and integrations with other golf management systems
• Collaborate with developers and support teams to enhance user experience
• Provide training and support to staff and members on app usage
• HubSpot CRM Management:
• Maintain, configure, and optimise HubSpot CRM for lead management, automation, reporting, and customer segmentation
• Collaborate with marketing and sales teams to develop workflows, automate processes, and generate insightful analytics
• Ensure data integrity and implement best practices for CRM usage
• Golfmanager Configuration:
• Oversee and maintain Golfmanager, ensuring accurate tee-time bookings, membership management, and payment processing
• Train staff on best practices for using the system and provide ongoing support
• Troubleshoot system issues and liaise with Golfmanager support when needed
• Golf Genius Administration:
• Configure and support Golf Genius software for tournament and event management
• Assist golf operations managers and members with software functionality, including scoring, live leaderboards, and player communication
• Ensure seamless integration with other operational systems
• GG Hub Membership Administration:
• Manage and maintain the bespoke GG Hub software for membership administration
• Oversee payment processing and subscription management via GoCardless
• Ensure accurate member records, billing, and automated renewals
• Provide support and training to staff on GG Hub functionality
• General IT & System Support:
• Provide technical support for software-related issues across golf club operations
• Document system configurations, workflows, and troubleshooting procedures alongside working with third-party vendors and internal teams to enhance system functionalities

Requirements

• Strong understanding of CRM best practices, automation, and data analysis
• Experience in golf club operations or sports/leisure industry preferred
• Excellent troubleshooting and problem-solving skills
• Ability to train and support end-users on system functionalities
• Good communication and collaboration skills
• Ability to work in a fast-paced dynamic environment
• Strong attention to detail and ability to manage multiple projects

Benefits

• Hybrid Working
• Pension Plans
• Training & Development
• Free Golf at all 13 Get Golfing venues
• 50% discount on food and 20% on beverage