Systems Administrator

Monitoring, Alerts, and Operational Health

• Monitor IAM platform health, jobs, connectors, and integrations using provided dashboards and alerting tools (e.g. Prometheus-Grafana).

• Respond to incidents, alerts, perform initial triage, and follow escalation procedures as defined in runbooks.

• Validate IAM system availability, job success, and data integrity on a scheduled basis.

IAM / PAM / PKI Operations (T1–T2)

• Act as a first and second-level responder for IAM-related incidents, performing triage, impact assessment, and initial troubleshooting.

• Follow established incident management and escalation procedures, ensuring timely handover to Full-Time IAM Engineers for complex or unresolved issues.

• Perform T1–T2 incident and service request handling, including troubleshooting, resolution, and escalation to IAM Engineers through ticketing systems (SNOW), email, call or chat.

• Assist with PKI operations, including certificate issuance, renewal, revocation, and basic troubleshooting.

• Execute runbooks and SOPs for IAM, PAM, and PKI platforms, including user lifecycle tasks, access requests, certificate operations, and privileged access workflows.

• Produce clear and accurate incident reports, including: o Incident summary and timeline o Impacted services and users o Root cause (when identifiable at T1–T2 level) o Resolution steps executed o Escalation details and follow-up actions

• Document incident resolutions and update runbooks and knowledge articles to prevent recurrence.

Platform Administration & Maintenance

• Perform routine Linux (RHEL) and Windows administration tasks required for IAM platform operations.

• Execute approved configuration changes following change management procedures.

• Support platform, systems, networking and connectivity troubleshooting (IAM services, DNS, ports, certificates, firewall dependencies).

(The candidate will need to be able to work in the morning shift (6:00am – 3:00pm), mid-shift (2:00pm – 11:00pm) and night shift (10:00pm – 7:00am)