Systems Administrator

Are you a hands-on IT professional who thrives on solving complex problems and delivering exceptional customer experiences? Join our Managed Services team as a Systems Administrator, where you’ll play a key role in supporting and improving client environments while serving as a trusted escalation point for advanced technical issues.

In this role, you’ll work with modern tools, collaborate with a talented technical team, and help ensure our clients achieve their business goals through reliable, secure, and efficient IT solutions.

What You’ll Do

• Be a Level 2 Escalation Expert: Troubleshoot and resolve advanced server, networking, Microsoft 365, Active Directory, and security-related issues using phone, email, and remote support tools.
• Deliver Outstanding Service: Provide responsive, professional, and customer-focused support while representing the Managed Services team with excellent communication.
• Manage & Optimize MSP Tools: Administer and maintain RMM, PSA, and monitoring platforms to ensure system health, proactive issue resolution, and service quality.
• Collaborate Across Teams: Work closely with Service Desk peers, triage managers, and project engineers to ensure smooth escalations and knowledge sharing.
• Improve Processes: Follow and help refine SOPs, runbooks, and technical standards. Identify opportunities for automation, efficiency, and long-term improvements.
• Understand Client Environments: Maintain accurate documentation and a deep understanding of client infrastructure, including servers, networks, and cloud environments.
• Automate & Script: Use tools like PowerShell to streamline administration and reduce manual work.
• Grow Your Skills: Continue developing your technical expertise through certifications, training, and staying current with emerging technologies.

What We’re Looking For

• 4–6 years of experience in an IT support role, ideally within an MSP or fast-paced technical environment
• Proven success resolving complex Level 2 tickets and supporting business-class infrastructure
• Strong experience with:
• Windows Server
• Microsoft 365 (Exchange, Teams, OneDrive)
• Networking concepts and security configurations
• MSP tools such as RMM and PSA
• Excellent customer service skills with a patient, professional, and empathetic approach
• Strong troubleshooting, documentation, and attention to detail
• Ability to clearly explain technical concepts to non-technical users
• Certifications such as Network+, Server+, CCNA, or Microsoft certs (MS-900, MD-102) are a plus and encouraged

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Application Question(s):

• If selected to move forward in our hiring process, what email address should we use to send you a brief Culture Index survey?

Experience:

• IT support: 4 years (Required)

Ability to Commute:

• West Reading, PA 19611 (Required)

Work Location: In person