Systems Administrator

Position Summary

The Systems Administrator is responsible for the administration, maintenance, security, and reliable operation of the organization's IT infrastructure. This position ensures that servers, networks, systems, applications, user accounts, and related technology remain available, secure, and properly maintained.

The Systems Administrator provides timely technical support to employees, monitors system performance, troubleshoots problems, implements technology solutions, and assists with maintaining appropriate cybersecurity and business-continuity practices.

Essential Duties and Responsibilities

• Administer, monitor, and maintain servers, network infrastructure, workstations, and other IT systems.
• Monitor system availability, performance, capacity, and security.
• Respond promptly to system alerts, outages, service requests, and technical issues.
• Troubleshoot hardware, software, networking, authentication, and connectivity problems.
• Create, modify, and disable user accounts and manage access permissions in accordance with company policies.
• Maintain Microsoft 365, Active Directory/Entra ID, email, file services, applications, and other organizational systems as applicable.
• Install, configure, patch, upgrade, and maintain operating systems and software.
• Maintain appropriate backups and periodically verify backup integrity and recoverability.
• Assist with cybersecurity controls, including endpoint protection, access controls, patch management, and security monitoring.
• Maintain accurate documentation of systems, configurations, procedures, licenses, and IT assets.
• Manage and maintain IT equipment and inventory.
• Coordinate with vendors and outside service providers when necessary.
• Assist with IT projects, system implementations, upgrades, migrations, and technology improvements.
• Provide technical support and guidance to employees.
• Maintain appropriate availability during scheduled working hours and respond to IT issues requiring timely attention.
• Follow established IT policies, procedures, security requirements, and change-management practices.
• Protect confidential company and employee information.
• Perform other IT-related duties as assigned.
• Performance Expectations
• The Systems Administrator is expected to:
• Maintain dependable availability during scheduled working hours.
• Respond to IT issues and requests within established service expectations.
• Complete assigned work accurately and within established deadlines.
• Proactively monitor systems and identify potential problems before they become significant disruptions.
• Maintain professional conduct and appropriate use of company facilities and equipment.
• Follow all applicable company policies and procedures.
• Communicate effectively with management, employees, vendors, and other IT personnel.
• Maintain current knowledge of relevant technologies, systems, and security practices.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• 4 years of experience administering IT systems or equivalent combination of education and experience.
• Experience with Windows and/or server environments.
• Experience with networking concepts and related technologies.
• Experience with Microsoft 365 and identity/access management.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize multiple technical issues and respond appropriately to urgent problems.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and exercise sound judgment.

Working Conditions

This position may require working in office, server-room, storage, and other IT-related environments. The employee may occasionally be required to work outside normal business hours to address system outages, maintenance, upgrades, or other critical IT needs.

The position requires regular access to company systems, equipment, facilities, and confidential information. Employees are expected to comply with all applicable company policies regarding workplace conduct, safety, security, technology use, and access to restricted areas.

Penco Products is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Pay: Up to $73,125.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person