Systems Administrator

Summary:

GENERAL DESCRIPTION OF WORK:

The Systems Administrator is responsible for the administration, maintenance, monitoring, and support of the organization’s enterprise systems and infrastructure. This position helps ensure the availability, performance, security, reliability, and capacity of technology systems while supporting system upgrades, lifecycle management, disaster recovery, infrastructure improvements, and future technology requirements. The Systems Administrator works collaboratively with Innovation and Technology teams, application owners, vendors, and other technical stakeholders and serves as an escalation point for infrastructure-related issues.

ESSENTIAL FUNCTIONS:

Responsible for administration, maintenance, monitoring, troubleshooting, and support for enterprise systems and infrastructure.

Serves as an escalation point for infrastructure-related issues and works collaboratively with other technology teams, application owners, and vendors to resolve issues and implement solutions.

Administers Windows Server, Active Directory, virtualization, enterprise storage, backup, recovery, disaster recovery, and related infrastructure technologies.

Monitors system health, availability, performance, capacity, and logs; proactively identifies and resolves infrastructure issues to minimize service disruptions.

Performs system upgrades, patching, configuration changes, lifecycle maintenance, and other activities necessary to maintain reliable and secure infrastructure.

Provides infrastructure-level support for third-party applications and coordinates application-specific issues with application owners and vendors.

Serves as a technical resource for backup, recovery, disaster recovery, and infrastructure continuity activities.

Recommends and assists with the design and implementation of infrastructure improvements, upgrades, migrations, and technology solutions.

Develops and maintains technical documentation, system configurations, procedures, diagrams, and change-management records in accordance with established standards.

Participates in infrastructure projects and provides technical coordination with internal teams, vendors, and other stakeholders.

Performs other related duties and responsibilities as assigned.

This job description excludes marginal functions that are incidental to performing the job. Other duties may exist.

REQUIRED EDUCATION AND EXPERIENCE:

Bachelor’s Degree in Information Systems, Computer Science, or related field and at least three (3) years of systems administration or related experience. Experience may be substituted in lieu of education on a year-for-year basis up to four (4) years.

PREFERRED QUALIFICATIONS:

Experience with Azure/hybrid infrastructure; Microsoft 365 infrastructure; Zerto or equivalent replication/DR; Rubrik or equivalent enterprise backup; Pure Storage or equivalent enterprise SAN; and Hyper-V and infrastructure automation.

ADDITIONAL REQUIREMENTS:

Knowledge of Windows Server 2022/2025 or current supported versions; Microsoft Active Directory, DNS and Group Policy; Microsoft Hyper-V or comparable enterprise virtualization; failover clustering; enterprise storage/SAN technologies; backup and disaster recovery; PowerShell; infrastructure monitoring; server hardware; TCP/IP and enterprise networking fundamentals; system security/hardening; patch and vulnerability remediation; and enterprise change-management practices.

Must possess strong customer service, troubleshooting, problem-solving, analytical, communication, and interpersonal skills.

Ability to independently analyze technical issues, determine root cause and risk, evaluate alternatives, document work in accordance with established standards, and effectively manage multiple priorities.

Must be able to maintain good work attendance.

Safety Accountability Statement:

• Employees must consider safety in all tasks performed, as well as demonstrate safe judgment and decisions that not only maintain their own safety; but that of fellow employees and customers.

• Demonstrate a professional commitment to assure compliance with all organizational policies, practices, and programs related to safety, health, and system security.

• Employees have a responsibility to identify and report hazards, as well as potentially unsafe conditions, to your immediate supervisor or Safety Department.

• Employees are responsible, a nd required , to stop a job/task to prevent an unsafe incident or act from occurring. This acknowledges the threat of potential injury, property damage and the opportunity for better judgment to be used.

Must comply with and support all applicable VIA EEO Policies and Procedures.

PHYSICAL REQUIREMENTS:

Physical ability required to be mobile, bend, stoop, twist, squat, kneel, sit, stand, reach, carry, climb, and occasionally lift and push objects which weigh 75 pounds and frequently lift and push objects which weigh 50 pounds.

WORK ENVIRONMENTS:

May be required to work any time of the day, evening, or night during the week or weekend, to include being on-call as scheduled.

May be exposed to electrical and chemical hazards and other conditions.

Work involves deadlines and multiple priorities.

VIA is an Equal Employment Opportunity Employer, providing equal opportunity to all qualified individuals, regardless of race, color, religion, age, sex, national origin, veteran status, genetic information, or disability.