Systems Administrator

Position General Summary:

The Systems Administrator coordinates the day-to-day, administration, troubleshooting, and maintenance of server systems throughout the enterprise. Specifically, the Engineer provides support and configuration for server systems upon which the packaged and custom applications of the enterprise are installed. The Systems Administrator supports enterprise-class server systems for a variety of business needs and challenges and communicates clearly with end-users, peers, and management, providing technical support and troubleshooting.

Essential Position Functions:

Administer server systems to ensure their continued operations through physical inspection and proactive review of application logs and system consoles

Research warnings, errors, and reported issues to determine the root cause, prepare action plans, participate in peer reviews, and document, test, and implement solutions

Work to revise and streamline processes as needed

Respond to requests and incidents in the designated queue of the problem management system

Coordinate support and repair efforts with vendors and on-site personnel

Implement new server systems according to documented plans and published change control processes

Provide mentorship and training to technicians and promote an atmosphere of knowledge-sharing

Document new processes and update existing documentation

Develop recommendations for enhancing approaches for support services

Develop and manage effective working relationships with other departments, groups, and personnel

Design and plan implementations of projects based on customer requirements, best practices, and vendor recommendations

Provide a minimum of bi-weekly status report updates for current projects

Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others

All work responsibilities are subject to having performance goals and/or targets established

Knowledge, abilities, and skills:

Strong interpersonal and customer service skills

Excellent verbal and written communication skills

Demonstrable skill set in server systems support and troubleshooting methodologies

Ability to demonstrate initiative, exercise good judgment, and exhibit business savvy orientation

Strong conceptual, analytical, judgment, and communication abilities

Thorough knowledge of current technology solutions for the Internet, hand held devices, personal computers, and networks

Team-Oriented and collaborative:

Proven experience working in team settings, with the ability to communicate clearly, collaborate on projects, and contribute to a positive team dynamic

Skilled in collaborating with colleagues, sharing knowledge, and supporting team members to drive projects to successful completion

Communication Across Departments: Exceptional ability to communicate and collaborate with multiple teams and departments to ensure project alignment and success

Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

Microsoft Certified: Windows Server Hybrid Administrator

Red Hat Certified System Administrator (RHCSA) certification

CompTIA Network + certification

Nutanix Certified Professional – Multi-cloud Infrastructure (NCP-MCI)

Microsoft Certified : Azure Fundamentals

A minimum of 3 years of IT work experience. Requires a high level of expertise in supporting multiple enterprise-class systems and environments.

Three to five years’ experience in maintaining routers, switches, or wireless devices.

Experience deploying and maintaining Microsoft operating systems experience, preferably in 2016-2022.

Experience deploying and maintaining Linux operating systems, preferably in RHEL8.

Experience supporting and maintaining Microsoft SQL Server.

Experience supporting and maintaining MySQL.

Notes:

Remote

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status