Systems Administrator III

About the Position:

The Systems Administrator III will support IT systems, applications, and end-user technology needs. This role provides advanced technical support, administers key cloud-based platforms, supports onboarding and offboarding, and helps maintain IT operations across business, lab, and hybrid work environments. The ideal candidate is customer-focused, technically strong, and proactive in improving systems and support processes.

Essential Job Duties and Functions:

• Provide consistent assistance and support for tier I and II level IT technicians in resolving technical issues.
• Ensure comprehensive documentation of technical issue resolutions and updates for support tickets.
• Administer various cloud-based systems, overseeing user activity monitoring, policy creation, and troubleshooting.
• Utilize advanced content search skills for data discovery and retrieval, supporting legal inquiries across multiple platforms.
• Work with internal IT support teams to build and update approved third-party software packages for user and lab systems.
• Perform routine maintenance and troubleshooting on computers and IT systems.
• Act as a point of contact for all computer and system-related concerns of Edgewise users.
• Respond to customer inquiries promptly and accurately.
• Administer and manage the following applications and processes as required by leadership:
• Microsoft 365 complete product suite including focus on Intune, Entra (including single sign on) and Defender.
• Box – GXP and non GXP administration and management.
• Zendesk ticketing system - Create and maintain workflows for automated ticket routing to support teams.
• Adobe - Maintain and manage user accounts and product licenses.
• Docusign CFR Part 11 and regular - Manages user accounts and access.
• Zoom – Administration and management
• Coupa – Administration and management. SOX experience preferred
• Netsuite - Administration and management. SOX experience preferred
• Veeva Basics – Administration
• SmartSheet - Administration and management
• Conducts IT orientation and onboarding for all new hires.
• Support for IT Offboarding process for all departing employees, contractors, and service providers.
• Works closely with HR and InfoSec to ensure all user access is disabled and data retention procedures are completed accordingly.
• Support for on premise networking, Audiovisual and wireless solutions.
• Experience of ELN, Visualization tools, Systems Validation preferred

Required Education, Experience and Skills:

• Bachelor’s degree in computer science or equivalent IT certifications with 5+ years of previous Service Desk experience for a mid-size company.
• Certifications in any of the above applications preferred.
• Excellent technical knowledge of desktop and software, including all Windows 11 Enterprise, Microsoft Office 365, and Lenovo hardware.
• Relevant work experience including but not limited to hands-on hardware troubleshooting experience; applications support including knowledge of IT support systems.
• Strong customer service skills, including ability to listen, interpret, and explain IT related concepts in non-technical terms.
• Experience in hybrid/remote cloud-based Lifesciences organizations required - Comfortable working in a lab environment.
• Independent thinker, proactive in improving IT systems.
• Strong team orientation with ability to work outside of assigned duties.
• Ability to prioritize and manage several milestones and projects efficiently.
• Multiple computer-related qualifications and certifications will be viewed favorably.
• Travel may be required (not expected more than 10%)
• Subject to extended periods of sitting and standing, vision to monitor, and moderate noise level.

Salary range: $85,000-$125,000, title and salary commensurate with experience