Systems Administrator (IT Security)

About the role

The role ensures system availability, performance, reliability, and compliance with security and governance requirements through proactive monitoring, incident management, troubleshooting, and coordination with internal stakeholders and third-party service providers.

 In addition, the Systems Administrator identifies and implements process improvements and automation opportunities to enhance operational efficiency, reduce risk, and improve service reliability.

 The position operates in accordance with established Service Level Agreements (SLAs), information security standards, and corporate governance policies, contributing to the stability, security, and continuous improvement of GlobalSign's infrastructure environment.

Key Responsibilities

1.       Systems Administration & Monitoring

• Monitor and assess the performance, availability, and security of servers, systems, and related infrastructure.
• Respond to alerts, incidents, and unplanned maintenance, ensuring timely escalation and resolution in accordance with SLAs.
• Perform routine system health checks, patching, configuration, and maintenance - and identify opportunities to standardize, scripts, or automate these activities to reduce manual effort.
• Maintain system uptime and service quality through proactive monitoring and preventive actions.]
• Improve monitoring coverage and automate routine detection and response, reducing time-to-detect and manual intervention for common issues.

2.        Security & Compliance

• Monitor and escalate security alerts, risks, and vulnerabilities detected by monitoring tools or reported by internal/external partners.
• Ensure compliance with company information security policies, access controls, and acceptable use standards, including controls required to maintain GlobalSign’s trust and audit obligations as a Certificate Authority.
• Support security audits, reviews, and required remediation actions as needed.

3.       Incident & Vendor Coordination

• Coordinate with third party providers and outsourced service partners for system configuration, maintenance, and issue resolution.
• Create and manage incident and maintenance tickets (e.g., via JIRA or equivalent tools) for proper tracking and documentation, applying consistent standards and automation where it improves quality and speed.
• Participate in incident response in line with the established incident management process – including detection, escalation, and resolution – and support post-incident follow-up and documentation.
• Collaborate with Developers, Engineers, Support, and other internal teams to resolve infrastructure related concerns.

4.       Documentation & Continuous Improvement

• Prepare and maintain technical documentation, runbooks, procedures, and system records.
• Document completed work, automations, and solutions so they serve as reusable references that reduce dependency on individuals and help other team members build on prior work.
• Drive continuous improvement of operational processes and monitoring, and automation – identifying repetitive or manual work and proposing or implementing solutions that reduce toil and improve reliability.
• Provide knowledge sharing, cross training, and support to other team members as required.

5.       Other Duties

• Perform other related tasks assigned by the immediate supervisor or management, consistent with role scope and organizational needs.
• Comply with all company policies, procedures, and mandatory training requirements.

Qualifications

Educational Background

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.

Experience

• At least 2–3 years of relevant experience in systems administration, infrastructure support, or a similar role.
• Experience in server administration, monitoring tools, and incident management within a production environment.
• Exposure to multinational, enterprise, or 24/7 operational environments is an advantage.

Technical Skills

• Strong working knowledge of Linux server environments; Windows Server exposure an advantage.
• Working knowledge of, and demonstrated interest in, AWS or equivalent cloud environments.
• Scripting and automation aptitude (e.g., Bash, Python, or similar), including interest in AI-assisted automation – appetite and ability to automate valued over depth at this level.
• Familiarity with monitoring tools, incident ticketing systems, and infrastructure dashboards.
• Basic to intermediate knowledge of networking, security concepts, and access controls.
• Ability to analyze system issues, troubleshoot effectively, and document resolutions clearly.

Certification Requirements

Required / Highly Preferred

• Linux Foundation Certified System Administrator (LFCS), Red Hat (RHCSA) or equivalent Linux certification.

Preferred / Advantageous

• AWS Certified Cloud Practitioner or Solutions Architect (Associate) or equivalent cloud certification
• ITIL Foundation or basic service management certification
• Security related certifications (e.g., Security+, cloud security fundamentals)
• Exposure to or certification in containerization or orchestration tools (e.g., Docker and Kubernetes – beginner to intermediate level)

Behavioral & Professional Competencies

• Strong sense of ownership, accountability, and integrity
• Ability to work effectively within and across teams
• Clear communication skills for technical and non technical stakeholders
• Willingness to learn, adapt, and grow – keen to develop new technical skills, particularly in automation and cloud.
• Proactive mindset toward automation and continuous improvement – actively looks for ways to reduce manual, repetitive work rather than