Systems Administrator Level 2

About the role

Provide second-level technical support for cloud-based and endpoint security products across multiple platforms (macOS, Windows, iOS, Android). Install, configure, and maintain servers, operating systems, and enterprise applications while monitoring system performance, availability, and security.

Key responsibilities

• Troubleshoot and resolve complex issues related to cloud-based and endpoint security products
• Manage support tickets, phone calls, Slack messages, and remote sessions
• Provide second-level support for system, server, and network-related issues escalated from Level 1 support
• Install, configure, and maintain servers, operating systems, and enterprise applications
• Monitor system performance, availability, and security; proactively identify and resolve issues
• Manage user accounts, permissions, and access controls across systems
• Perform routine system maintenance, updates, and patch management
• Troubleshoot hardware, software, and network-related problems
• Support backup and disaster recovery processes
• Collaborate with cybersecurity teams to ensure compliance with security policies and best practices

About you

• Minimum of 5 years of experience in technical support, with an emphasis on customer satisfaction and problem-solving
• Bachelor's degree in IT, Computer Science, or a related field
• Experience with network security solutions and cloud technologies
• Efficient planning and prioritization skills
• Organized execution and composed problem-solving abilities
• Effective communication and stakeholder engagement skills
• Exceptional verbal and written communication
• Experience with virtualization technologies and cloud providers (AWS, GCP, Azure)
• Experience with network protocols including FTP/SFTP, SMTP, and SNMP
• Industry certifications (e.g., CompTIA Security+, CCNA, CISSP) are preferred

Benefits

• HMO month 1
• Monthly performance bonus after regularization
• 12 Days Leaves Annually
• US or UK Bank Holidays (depending on account)
• Birthday incentives
• Engagement activities
• Annual appraisal
• Regular 1-on-1 with reporting line manager
• Monthly appraisal review
• Quarterly appraisal review
• Fun working environment

About us

Noon Dalton invites all its employees to embrace core values of empathy, simplification, and continuous improvement. We are patient and understanding with clients and each other. We strip down processes until all that remains is useful and essential, removing complications and complexity for both customers and employees. We are always looking for ways to improve, both professionally and personally.