Systems Administrator - Level II – Lovell

Daily Responsibilities

• Provide system support by installing and upgrading hardware and software, troubleshooting and resolving issues; serve as a knowledge expert; collaborate with IT customers; and perform system backups and restoration in accordance with FIPS or other DoW or federal requirements.
• Administer day-to-day sustainment, integrity, security, and availability of infrastructure platforms; maintain systems through customization, configuration, installation, and testing; test approved desktop images; and validate that all site components are operational with no negative impacts.
• Provide support for management enterprise tools, and maintain, configure, and ensure security compliance of computer systems, servers, and virtual environments while documenting and resolving incidents in timely manner.
• Create operating procedures, maintenance guides, and knowledge base articles.
• Manage local user accounts and security groups, and administer user access and entitlements within enterprise systems while ensuring compliance with security and identity management procedures.
• Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.
• Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.
• Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.
• Communicate technical issues and solutions clearly to customers to ensure effective resolution of access or system issues while escalate complex technical issues to appropriate enterprise support teams
• Support data center infrastructure and operations including system capacity monitoring, assessment, backup and recovery activities, performance monitoring, and lifecycle management of infrastructure systems.
• Maintain and administer physical and virtual servers, applying required patches, security updates, and configuration standards to ensure system stability and compliance.

Required Years of Experience (min): Minimum 4 years of progressive experience

Required Degree: Bachelor’s degree and/or equivalency

Required Certification:

• IAT II
• CE: Associate Level

Qualifications: Ability to obtain and maintain a Tier 3 security clearance