SYSTEMS ANALYST

Systems Analyst (ANZSCO 261112)

About the role

Sydney Cigar House is seeking an analytical Systems Analyst to support the continued development, implementation and improvement of the company's retail ICT systems across its multi-location operations. The role will focus on the analysis and improvement of the company's POS, inventory, product database, internal management and e-commerce systems. Working closely with management, retail staff, inventory personnel, developers and external technology providers, the Systems Analyst will analyse existing systems and business processes, identify operational requirements and translate business needs into practical technology solutions. The successful candidate will contribute throughout the system lifecycle, including requirements analysis, functional and technical specification, solution design, system development and integration, testing, implementation, documentation and ongoing system improvement.

Key responsibilities

• Analyse the company's existing business processes and ICT systems, including POS, inventory, product database, internal management, website and e-commerce systems, to identify functional limitations, system deficiencies and opportunities for improvement.
• Consult with management, retail staff and inventory personnel to gather, analyse and document business and system requirements, and translate operational needs into clear functional and technical specifications.
• Analyse retail workflows and recommend system and process improvements relating to product management, inventory control, stock movements, stocktakes, transfers, pricing, daily settlement, reporting and other retail operations.
• Design and document system solutions, including workflows, database structures, system interfaces, data flows, APIs and user-interface requirements based on identified business and operational requirements.
• Maintain and improve product and inventory database structures supporting specialised product information, SKU management, different product and packaging variants and location-specific inventory.
• Design, develop and enhance backend functionality supporting product and SKU management, inventory, stock movements, stocktakes, transfers, customer management, pricing, settlement and reporting functions.
• Design, develop and enhance internal management and POS interfaces used by retail staff, managers and administrators, including product lookup, inventory lookup, pricing, stock management, daily settlement and operational checklists.
• Analyse and improve ICT functionality supporting multiple retail locations, including centralised product and pricing information, location-specific inventory records, stock visibility and transfers between locations.
• Develop and implement system test plans, testing procedures and acceptance criteria for new and modified system functionality, and conduct functional, integration and User Acceptance Testing before system changes are released into business operations.
• Diagnose and resolve system and application issues relating to product and SKU retrieval, inventory allocation, transaction processing, system integration, data synchronisation and other business-critical functionality.

About you

• A Bachelor's degree or higher in Information Technology, Information Systems, Computer Science, Software Engineering or a closely related discipline.
• Professional experience in Systems Analysis, ICT Business Analysis or another closely related professional ICT role.
• Strong experience analysing business processes and existing ICT systems.
• Experience gathering, analysing and documenting business, functional and system requirements.
• Experience preparing functional and technical specifications, system workflows and process documentation.
• Experience working with databases, POS systems, inventory management systems, internal business systems or e-commerce platforms.
• Experience with software development, system integration and API-based functionality.
• Experience conducting functional, integration and User Acceptance Testing.
• Strong analytical, troubleshooting and problem-solving skills.
• Strong communication skills and the ability to work effectively with management, operational users, developers and external technology providers.

About us

Sydney Cigar House is a specialist retailer and distributor of premium cigars and lifestyle products, operating across physical retail, distribution and online channels. Our business manages a specialised product catalogue and multi-location retail environment requiring accurate and reliable systems across product information, inventory, sales, customer management and e-commerce operations.

Benefits

• A specialised ICT role within an established multi-location retail business.
• Direct involvement in the continued development and improvement of core business systems.
• Exposure to POS, inventory, product database, internal management and e-commerce systems.
• Opportunities to work across systems analysis, solution design, development, testing and implementation.
• Direct collaboration with management, operational users, developers and external technology providers.
• A stable full-time position with long-term professional development opportunities.
• Competitive remuneration based on experience and qualifications.