Systems Analyst

POSITION SUMMARY : Provides day-to-day consultation, training, instruction, troubleshooting, problem solving to end users for Window’s desktop support and mobile device solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Manage/Monitor help desk support for end users.
• Provide end user support for mobile devices and Windows desktop support.
• Manage the company’s mobile device accounts.
• Assist in various network and infrastructure support and maintenance needs.
• Assist in support and maintenance of the Dealer Business System.
• Provide support for the office phone systems.
• Assist in computer refreshes.
• Effectively create documentation to support end user needs.
• Maintain a safe working environment and always adhere to company safety program.

Customer Service Responsibilities

• Resolve customer’s concerns efficiently and effectively.
• Ensure every customer is satisfied with the products, services, and support of all staff.
• Always promote a positive attitude.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service daily.
• Acknowledge appreciation of clients and customers.

This organization reserves the right to revise the essential position functions as the need arises.