Systems Analyst

UCFB is seeking a Systems Analyst to join its Transformation and Technology Team. The ideal candidate will possess strong customer service skills and a proactive analytical mindset

Experience in an education environment, especially any experience with Tribal EBS or SITs would be an advantage, though not essential. Some coding experience would also be beneficial, especially SQL and HTML

The role is part of the team responsible for supporting the use and operation of applications within an assigned portfolio, including individual application functionality, configuration and operation, and its associated technical operating environment (including, but not limited to file systems, databases, interfaces, integrations, OS, and delivery platform).

Key Tasks

• Manage and prioritise incoming tickets (to within agreed SLAs)
• Fulfil service requests
• Identify bugs, troubleshoot and handle any changes through a change control process
• Create and update documentation, SOPs and guidance (including videos)
• Maintain application support processes and check that all requests for support are dealt with according to agreed procedures
• Designing, evaluating and document system components using established modelling techniques, standards, and methodologies to meet both functional and non-functional requirements.
• Develop comprehensive software implementation procedures with robust contingency plans.
• Apply technical expertise to investigate and resolve complex system software issues, requesting action from supplier if required.

Please see job description above for further details and person specification

University Campus of Football Business (UCFB) is a leading destination for degree courses in the sports and football industry. UCFB prides itself on providing students with stimulating curriculum in a unique environment at iconic campuses in London, Manchester and Miami.

UCFB provides innovative football and sports courses at undergraduate, postgraduate and executive education levels, which are tailor-made to give students and industry professionals alike the best possible chance of a successful career.

Since 2011, UCFB’s purpose is to provide diverse, experienced, best-in-class graduates to the football and sports industries, equipping the current and future diverse leaders of the global sports industry with the skills, knowledge and network to take the world of sport to continually new heights.