Systems Analyst (ServiceNow Platform)

About BDO

BDO Unibank, Inc. is the Philippines’ leading full-service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer-focused services. Build your career with a trusted industry leader.

Job Summary

The Systems Analyst works with key project stakeholders to capture business and user requirements. He/she also works with the Developer and Platform Administrator to ensure requirements are understood, developed, tested, and delivered to specification. He/she is expected to learn, train on product-specific trainings and get certified on ServiceNow System Administration.

Key Responsibilities:

• Represents project stakeholders throughout the project lifecycle - planning, development, and release processes

• Owns the relationship with project stakeholders to identify, model, and document business, process, and data requirements

• Works with development team on release estimates

• Supports development team in understanding business and test requirements

• Translates technical complexities to project stakeholders, ensuring understanding of design decisions

• Owns the backlog of the assigned ServiceNow product

• Perform the following task-related activities:

• Prepare status reports and provide/present status updates

• Manage issues and risks

• Document job aids, knowledge articles and related processes

• Provide inputs and support continuous service improvements

• Perform and deliver on other supporting subtasks

Qualifications:

• Bachelor's Degree in Information Technology or Engineering
• At least 1-2 year/s experience in Information Technology, specifically on Product Management or Business Analytics
• Knowledge in ServiceNow System Administration, ServiceNow IT Service Management (ITSM), ServiceNow IT Operations Management (ITOM), ServiceNow IT Asset Management (ITAM), ServiceNow Strategic Portfolio Management (SPM)
• Must be willing to work onsite and be assigned in Makati/Ortigas