Systems Analyst, Sr.

What do you need to succeed?

• Bachelor's degree in information technology, Computer Science, related field or relevant work experience of 2+ years in a large enterprise environment.
• 4+ years' experience of Microsoft technologies (Copilot, SharePoint, MS-365, MS-Teams, PowerPlatform, etc).
• Experience with PowerShell and other scripting skills used to automate processes.
• Knowledge on Azure AD
• Experience within the pharmaceutical industry, System Life Cycle methodologies and Computer System Validation.
• Liaise with software and consulting vendors as needed.
• Define solution architecture for complex applications and multi-agent Copilot orchestration, including grounding (RAG) strategy, security and scalability.
• Design and implement advanced Copilot Studio agents with generative AI, custom actions, connectors, and integration with the broader M365 ecosystem.
• Own AI governance in the Factory: DLP policies, licensing, environment strategy, ALM, monitoring and responsible-AI guardrails.
• Design and implement technology best practices, guidelines and repeatable processes; establish and enforce coding and design standards.
• Perform business analysis with senior stakeholders, translate requirements into architectures and specifications, and support effort estimation and technical decisions.
• Interact with software and consulting vendors as needed and evaluate new Microsoft AI / Power Platform capabilities.
• Provide 3rd level support, resolve escalations and contribute to root-cause analysis for critical incidents.
• Provide technical guidance, mentoring and cross-training to junior developers, and perform code and design reviews.

SOFT SKILLS

• Must be able to perform duties with low supervision or guidance.
• Ability to communicate with clients in business terms rather than technical terms.
• Excellent international communication and collaboration skills.
• Effective time management and multi-tasking skills.
• Ability to prioritize when working on multiple tasks to ensure timely delivery.
• Strong critical analytical thinking and problem-solving skills.
• Ability to find innovative approach/solutions.
• Ability to work and conduct research independently.
• Excellent troubleshooting skills.
• Solid professional and customer service skills
• Strong teamwork and coordination skills, with the ability to align priorities, communicate dependencies and collaborate effectively across cross-functional and globally distributed teams.

NICE TO HAVE

• Experience with Microsoft Azure services, including Azure Functions, Logic Apps, Key Vault, Application Insights and app registrations.

• Knowledge of ITIL practices and enterprise support processes.

• Experience with Azure DevOps or GitHub for source control, CI/CD and application lifecycle management.

• Familiarity with Dataverse, custom connectors, APIs and integration patterns.

• Knowledge of Microsoft AI governance, security, compliance and Responsible AI principles.

• Experience working in a regulated industry, preferably pharmaceutical or life sciences.

• Relevant Microsoft certifications, such as PL-400, PL-600, PL-200, AI-102 or Copilot Studio credentials.

• Experience coordinating or supporting globally distributed development teams.

• Fluent English (spoken/written)

• Attendance and schedule adherence are required for this position.

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