Systems Analyst Sr (CoPilot & Power Platform)

About the role

As a key member of the Factory Development team, the Senior System Analyst - Copilot & Power Platform contributes to the design, delivery and continuous improvement of enterprise solutions built with Microsoft Copilot Studio, Power Platform and Microsoft 365. The role translates business needs into secure, scalable and maintainable solutions while ensuring alignment with the Factory's architecture, engineering standards and delivery practices.

The Senior System Analyst - Copilot & Power Platform contributes to complex AI and low-code initiatives across their lifecycle, from requirements analysis, solution design and effort estimation through implementation, adoption, operations and enhancement. The role provides hands-on expertise in Copilot Studio agents, generative AI, enterprise grounding, integrations, governance, application lifecycle management, security and scalability.

Working closely with business stakeholders, the local development team and globally distributed partners, the role coordinates priorities, dependencies and technical decisions; supports work allocation and delivery planning; and promotes teamwork, knowledge sharing and consistent quality standards. It also supports incident resolution, root-cause analysis, system maintenance and documentation to ensure reliable and sustainable enterprise solutions.

Key responsibilities

• Act as a technical point of reference, providing guidance and supporting alignment with the Factory's architecture, engineering standards and delivery practices.
• Coordinate with the development team, align priorities and dependencies, support work allocation, and promote effective collaboration across globally distributed teams.
• Provide technical guidance and solutions to the local team and the business using AI, Microsoft Copilot Studio and Microsoft Power Platform.
• Analyze business needs and translate requirements into feasible solution designs, technical specifications and actionable development plans.
• Assess development scope, complexity, risks, dependencies and technical feasibility, with particular focus on complex solutions.
• Prepare and validate reliable effort estimates for development initiatives, especially complex or cross-platform implementations, and communicate assumptions and trade-offs to relevant stakeholders.
• Support technical decision-making, solution reviews and issue resolution throughout the development lifecycle.
• Establish and promote reusable patterns, best practices, documentation and quality standards across the local team.
• Define solution architecture for complex applications and multi-agent Copilot orchestration, including grounding (RAG) strategy, security and scalability.
• Design and implement advanced Copilot Studio agents with generative AI, custom actions, connectors, and integration with the broader M365 ecosystem.

About you

• Bachelor's degree in information technology, Computer Science, related field or relevant work experience of 2+ years in a large enterprise environment.
• 4+ years' experience of Microsoft technologies (Copilot, SharePoint, MS-365, MS-Teams, PowerPlatform, etc).
• Experience with PowerShell and other scripting skills used to automate processes.
• Knowledge on Azure AD.
• Experience within the pharmaceutical industry, System Life Cycle methodologies and Computer System Validation.
• Must be able to perform duties with low supervision or guidance.
• Ability to communicate with clients in business terms rather than technical terms.
• Excellent international communication and collaboration skills.
• Strong critical analytical thinking and problem-solving skills.
• Fluent English (spoken/written).