Systems & Cloud Engineer L1

Designation: Systems Cloud Engineer

Experience: 1 to 4 years

Shift: Flexible to work in any shift (Rotational is possible as per client need)

Role: Work with MSPs based out of Australia, New Zealand, US, U.K, Canada, Europe during their business hours. Provide helpdesk support to their end-users and perform other BAU (business as usual) tasks. You will be working as an extension of their onsite team as a dedicated technical support engineer. You will be working closely with another Senior Technical Support Engineer based out of our office in Kochi.

Roles Responsibilities:

• Provide end user helpdesk support via phone/emails/chat.
• Office 365/SharePoint/Teams Administration - Beginner
• Experience with Windows Servers/Active Directory/Azure AD - Intermediate
• Experience working with Backup Solutions related software tools - Intermediate
• Firewall: Rule creation, Port forwarding, User administration, Web/Application Filter administration, VPN administration - Beginner
• Experience working with RMM/PSA an added advantage
• Excellent written spoken English a must

Why Infrassist Technologies Pvt. Ltd.:

• 5 Days working culture
• 20 Paid Leaves 14 public holidays
• Friendly Work Environment
• Work life balance
• International Client exposure
• Team Lunch, dinner, and movie outings
• Night shift allowance policy
• Referral bonus policy

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.