Systems & Cloud Engineer (Managed IT Support-L1/L2)

Job highlights

• Shift: Night Shift & Rotational Shifts
• Team outings,lunches,dinners,and movie events. Night shift allowance.
• Coordinate with vendors,ISPs,OEM support,and internal escalation teams when required.
• Preferred Certifications . CCNA,Microsoft,VMware,Veeam,Fortinet,or equivalent certifications are preferred. . Why Join Infrassist Technologies Pvt

Jr. Systems & Cloud Engineer

Location: Ahmedabad, Gujarat

Work Mode: Work from Office

Shift: Night Shift & Rotational Shifts

L1/L2 Managed IT Services Technician

Department: Managed IT Services

Reports To: Managed IT Services Support Team Lead

Role Purpose

Deliver second-line technical support and onsite infrastructure services to domestic customers and MSP partners, ensuring reliable operation of servers, storage, backup/DR, and network environments.

Key Responsibilities

1. Resolve L2 incidents, service requests, and escalations across customer IT infrastructure.
2. Install, configure, support, and troubleshoot physical and virtual servers, storage, backup, disaster recovery, firewalls, switches, routers, and wireless equipment.
3. Perform customer-site visits for hardware installation, replacements, structured connectivity, network-device deployment, and issues that cannot be resolved remotely.
4. Support Windows Server, Active Directory, virtualization platforms, backup tools, monitoring systems, and endpoint-management solutions.
5. Conduct routine health checks, patching, backup verification, restore testing, and infrastructure documentation.
6. Assist with customer onboarding, site surveys, migrations, upgrades, and small-to-medium infrastructure projects.
7. Work within agreed SLAs, provide clear ticket updates, and prepare root-cause notes for recurring incidents.
8. Coordinate with vendors, ISPs, OEM support, and internal escalation teams when required.

Required Experience and Skills

1. 3-6 years of hands-on infrastructure support experience, preferably supporting domestic business customers or in an MSP environment.
2. Demonstrable experience with servers, storage, networking hardware, backup, and disaster-recovery operations.
3. Working knowledge of Windows Server, Active Directory, VMware/Hyper-V, firewalls, managed switches, routers, and Wi-Fi.
4. Willingness to travel for compulsory customer-site visits as required.
5. Strong troubleshooting discipline, customer communication, and ownership of ticket resolution.

Preferred Certifications

1. CCNA, Microsoft, VMware, Veeam, Fortinet, or equivalent certifications are preferred.

Why Join Infrassist Technologies Pvt. Ltd.

• 5-day working culture
• 20 paid leaves & 14 public holidays
• Friendly and supportive work environment
• Work-life balance
• International client exposure
• Team outings, lunches, dinners, and movie events
• Night shift allowance
• Referral bonus policy

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.