Systems & Compliance Manager

Position Summary:

The Systems & Compliance Manager is responsible for overseeing the organization's IT systems, low-voltage infrastructure, operational technology environments, and compliance initiatives. This role serves as a liaison between internal departments, external partners, and clients to ensure operational continuity, security, regulatory compliance, and effective communication across multiple entities. The position plays a key role in SOC audit preparedness, control center operations, systems integration, and technology governance.

Essential Duties & Responsibilities

• Manage and support IT and low-voltage systems, including network infrastructure, access control, surveillance systems, structured cabling, and communications platforms.
• Lead SOC audit readiness efforts, including documentation, control validation, evidence collection, and remediation tracking.
• Coordinate communication and collaboration among business units, clients, vendors, and third-party stakeholders.
• Develop, maintain, and improve operational controls, policies, and procedures.
• Support security operations, monitoring centers, dispatch centers, and control room environments.
• Evaluate system performance and recommend improvements to increase reliability, security, and efficiency.
• Oversee technology projects from planning through implementation.
• Act as primary point of contact during audits, compliance reviews, and customer assessments.
• Ensure operational systems meet organizational, contractual, and regulatory requirements.
• Analyze incidents, identify root causes, and implement corrective actions.
• Maintain accurate technical and compliance documentation.
• Provide leadership and guidance to technical teams and field personnel.

Qualifications

• 5+ years of experience in IT, low-voltage systems, security technology, or infrastructure management.
• Experience supporting or leading SOC 1, SOC 2, ISO, or similar compliance audits.
• Strong understanding of networking, physical security systems, and control center operations.
• Excellent communication and stakeholder management skills.
• Experience coordinating work across multiple business entities or locations.
• Ability to interpret regulatory requirements and translate them into operational controls.
• Project management experience preferred.
• Relevant certifications such as Security+, Network+, CISSP, CISA, or similar are a plus.