Systems and Data Associate

We’re looking for a versatile technical person to join our growing team at a healthcare organization in Brooklyn. The role will primarily be focused on helping our IT department with handling infrastructure/support while building data workflows. We’re looking for a technical generalist and problem solver. This is a role for someone who enjoys understanding how things work, figuring out why they don't, and using whatever tools are available to solve the problem. On a given day, that might mean troubleshooting a workstation, investigating a SQL query, writing a script to automate a repetitive process, diagnosing a network or hardware issue, working with an API, setting up equipment, researching an unfamiliar system, or helping a staff member solve a technology problem.

Key Qualifications

● Proficiency in SQL and relational databases

● Experience with help desk and IT support

● Comfortable building automations and scheduled/automated reports using SQL and automation tools

● CompTIA A+ certification preferred What you'll work on You'll work across IT infrastructure, data, automation, internal software, and technical support. Your work may include:

● Troubleshooting and resolving internal IT support requests

● Setting up and maintaining Windows workstations, laptops, peripherals, printers, scanners, and other office technology

● Diagnosing and resolving computer issues

● Troubleshooting networking, connectivity, VoIP/PBX, and other infrastructure issues

● Writing and troubleshooting SQL queries

● Working with existing databases, reports, and data workflows

● Helping administer and troubleshoot third-party platforms and enterprise software

● Using modern AI-assisted development and agentic tools to investigate problems and build solutions What we're looking for You should have a solid technical foundation and be comfortable with several of the following:

● SQL and relational databases

● Windows troubleshooting and administration

● Computer hardware and repair

● Basic networking concepts

● Git/GitHub

● Scripting or programming

● Python and/or JavaScript

● APIs and integrations

● Command-line tools

● AI-assisted development tools

● General IT support and troubleshooting You don't need professional experience with every item on this list.

We're especially interested in people who have learned technology because they genuinely enjoy it, whether through professional work, personal projects, building computers, homelabs, programming, automation, school, or simply spending years figuring things out.

The person we're looking for More than any particular certification or technology, we're looking for someone who thinks like a troubleshooter. When something unfamiliar breaks, your reaction should be: "I don't know yet, but I can figure it out."

You should be someone who is willing to read documentation, inspect logs, test hypotheses, research unfamiliar technology, use AI effectively, ask good questions, and keep digging until you understand what's happening. You'll also work directly with nontechnical employees, so patience, friendliness, and the ability to explain technical issues clearly are important.

Why this role is different: This position offers an unusual amount of exposure for someone early in their technology career. You'll work closely with the Director of Information Systems and gradually take ownership of systems and projects as your knowledge grows.