Systems & Process Specialist

Roady Exteriors is seeking a highly organized, tech-savvy, and proactive Systems & Process Specialist to help keep our business systems running smoothly and continually improve the way our company operates.

We're looking for someone who enjoys solving problems, figuring out how things work, and finding better ways to get things done. This position combines business software administration, day-to-day technology support, employee onboarding, and practical process improvement.

The ideal candidate takes ownership of responsibilities, works independently, pays attention to details, and enjoys turning ideas into systems and processes that make everyone's job easier.

Why be a part of the team?

At Roady Exteriors, you get to…

Enjoy Flexibility — Work approximately 25 hours per week with significant flexibility in arranging your schedule. The majority of your hours should be during normal business hours to allow for collaboration with other team members as needed. You'll have the opportunity to work from home most of the time.

Build Your Expertise — Put your existing technology, organizational, and problem-solving skills to work while continuing to develop new capabilities. You'll gain experience with multiple business software platforms, automations, and process improvement projects.

Make an Impact — Your work will directly improve how our company operates. You'll help eliminate unnecessary steps, solve recurring problems, and develop systems that allow our employees to work more efficiently and effectively.

Be Rewarded — Enjoy a compensation and benefits package that includes:

• $23–$26 per hour, depending on experience and qualifications
• One week of paid vacation
• Paid holidays
• Flexible, accountable working hours
• Primarily remote work

Who is Roady Exteriors?

Roady Exteriors has been providing roofing, siding, gutters, carpentry, windows, and other exterior solutions to the St. Louis metro area for more than 19 years.

Our family-owned company has made a name for itself by doing things right the first time and going the extra mile to ensure our customers are completely satisfied with the value we provide them.

We focus on results and thrive on working efficiently to Get. Things. Done.

We are proactive problem solvers who value our ability to see through the client's eyes and take care of all the details, often before our customer even sees the need.

Our integrity demands that we make things right on the rare occasion that we drop the ball, even if it means we take the hit for it.

Roady Exteriors' primary focus is government and commercial exterior construction projects. Our annual revenue is approximately $5 million, and we are continuing to grow.

Our goal on every job is to complete outstanding work in an efficient and hassle-free way for our clients, making us the only company they are willing to call for their next project.

Learn more about us at www.roadyexteriors.com.

A Day in the Life of the Systems & Process Specialist may look like:

Keeping our business systems running smoothly by…

• Managing and maintaining our monday.com workflows, boards, automations, dashboards, and related systems.
• Supporting other business software, including Google Workspace, DocuSign, Workyard, 1Password, and similar applications.
• Providing day-to-day technology support for employees, including troubleshooting software issues, login problems, user permissions, and basic computer or mobile device questions.
• Managing employee software accounts, permissions, and access.
• Handling the technology and systems portions of new employee onboarding, including account setup, access, and basic systems training.
• Identifying and resolving recurring problems rather than simply applying temporary fixes.

Improving the way our company operates by…

• Working with the General Manager and other team members to understand problems and opportunities for improvement.
• Building and implementing better workflows, automations, checklists, forms, templates, and other practical solutions.
• Creating and maintaining clear, easy-to-follow standard operating procedures (SOPs).
• Finding opportunities to eliminate unnecessary steps, reduce duplicate work, and improve the flow of information between employees and departments.
• Testing new processes, helping employees learn them, and making adjustments until they work effectively.
• Taking increasing initiative to recognize inefficiencies and recommend improvements.

Collaborating with our team by…

• Communicating with employees to understand their systems needs and help resolve problems.
• Providing patient, practical support and training when employees need assistance.
• Occasionally visiting our office or construction jobsites to better understand how work is performed and how our internal systems can support it.
• Managing assigned responsibilities and improvement projects with minimal supervision, while keeping the General Manager informed of progress.

Qualifications

The ideal Systems & Process Specialist is highly organized, detail-oriented, technologically capable, and self-motivated. You will thrive in this role if you enjoy solving problems, learning new software, improving processes, and seeing projects through to completion.

This key team member:

• Acts with honesty and integrity in all interactions.
• Has strong computer skills and is comfortable learning and administering multiple software platforms.
• Has experience with monday.com or comparable business management software, or demonstrates the ability to learn these systems quickly.
• Is comfortable helping others resolve everyday software and technology issues and knows how to research solutions when the answer isn't immediately apparent.
• Thinks logically and can understand how different tasks, systems, and people fit together.
• Is organized and dependable, with strong attention to detail and follow-through.
• Can take an idea or identified problem and turn it into a workable solution.
• Communicates clearly and works well with employees who have varying levels of technical ability.
• Takes initiative and looks for opportunities to improve the way work is done.
• Can work independently, manage priorities, and make productive use of a flexible schedule.

Additional experience that would be beneficial:

• Building automations, integrations, dashboards, or workflows in monday.com or similar platforms.
• Developing SOPs, training materials, or documented business processes.
• Supporting employees with business software, account access, user permissions, and everyday technology questions.
• Working in a small or growing business where employees handle a variety of responsibilities.
• Familiarity with construction or other project-based businesses.

Construction industry experience is helpful but not required. We place a high value on technical aptitude, initiative, problem-solving ability, and willingness to learn.

Next Steps

If you're someone who enjoys making systems work better, solving problems, and helping a team become more efficient, we'd like to hear from you!

Please submit your resume. We look forward to speaking with you.

Pay: $23.00 - $26.00 per hour

Expected hours: 25.0 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: Hybrid remote in Glen Carbon, IL 62034