Systems and Standards Supervisor

JOB SUMMARY

The Systems and Standards Supervisor is responsible for supporting the development, documentation, review, and continuous improvement of the Company's business processes and operational standards.

The role works closely with different departments to understand existing workflows, identify gaps and inefficiencies, improve process documentation, and support the implementation of practical solutions that promote consistency, efficiency, and effective operations.

This position is ideal for someone who enjoys analyzing how processes work, organizing documentation, identifying areas for improvement, and working with different teams to make processes better.

KEY RESPONSIBILITIES

1. Process Documentation & Standards

• Develop, organize, review, and maintain process documents, procedures, work instructions, flowcharts, and related materials.
• Ensure that business processes and procedures are properly documented, clear, and aligned with actual operations.
• Coordinate with process owners and concerned departments in updating and improving process documentation.
• Assist in establishing and maintaining operational standards and guidelines.

2. Process Review & Improvement

• Review existing business processes to identify gaps, bottlenecks, redundancies, and opportunities for improvement.
• Analyze current workflows and recommend practical solutions to improve efficiency, consistency, and process flow.
• Assist in developing and implementing process improvements across different departments.
• Monitor the effectiveness of implemented improvements and recommend further enhancements when needed.

3. Process Monitoring

• Monitor adherence to established processes, procedures, and operational standards.
• Conduct process reviews and gather relevant information, documents, and data from concerned departments.
• Identify process gaps, inconsistencies, and areas requiring corrective or preventive action.
• Coordinate with process owners regarding observations and agreed action plans.

4. Cross-Functional Coordination

• Work closely with department heads, process owners, subject matter experts, and other stakeholders in reviewing and improving business processes.
• Facilitate process discussions, meetings, workshops, and discovery sessions when necessary.
• Understand business requirements and translate them into clear and practical process improvements.
• Coordinate with different departments to address process-related concerns and inter-departmental issues.

5. Implementation & Change Support

• Support the implementation of new or revised processes and procedures.
• Assist in preparing communication materials, process guides, and other references for newly implemented processes.
• Provide guidance and support to concerned employees during process transitions.
• Monitor implementation progress and help address issues encountered during rollout.

6. Reporting & Continuous Improvement

• Prepare reports, presentations, process documentation, and recommendations based on process reviews.
• Track action items and follow up with concerned departments on agreed improvements.
• Contribute to the continuous improvement of the Company's systems, processes, and standards.
• Handle special projects and other related duties that may be assigned by management.

QUALIFICATIONS

• Bachelor's degree in Industrial Engineering, Management Engineering, Business Management, or a related field.
• Experience in business process improvement, process documentation, operations, systems, quality, or a related field is an advantage.
• Candidates with strong experience in process documentation and improvement are encouraged to apply.
• Strong analytical and problem-solving skills.
• Excellent documentation and communication skills.
• Detail-oriented and organized, with the ability to manage multiple projects and priorities.
• Comfortable working with different departments and stakeholders.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Knowledge of process mapping, workflow documentation, or continuous improvement methodologies is an advantage.

WHY JOIN US?

• Work closely with different departments and gain broad exposure to the Company's operations.
• Be involved in actual business process improvement and systems development initiatives.
• Help improve the way teams work through better processes, documentation, and standards.
• Opportunity to work on cross-functional projects and collaborate with different stakeholders.
• Opportunities for growth and career development.

Work Location: Galleria Corporate Center, EDSA cor. Ortigas Ave., Quezon City (Near Robinsons Galleria)

Benefits:

• Company events
• Health insurance
• Opportunities for promotion

Application Question(s):

• What is your expected salary?
• How soon can you start?
• How many years of experience do you have in process improvement, process documentation, systems, operations, or a related field?
• What tools or software do you commonly use for process documentation, data analysis, or presentations?

Work Location: In person