Systems and Support

About Us:

Hospitality New Zealand is a not-for-profit membership organisation dedicated to championing hospitality and serving our 2,500 members and communities across Aotearoa New Zealand. Our mission is to equip industry members with the tools, resources, partnerships, and knowledge to enhance their success and grow their businesses.

As a trusted body, we aim to unlock the full potential of the industry as a key driver of growth in the New Zealand economy. Hospitality New Zealand—championing the future of hospitality.

We're looking for a methodical, detail-oriented systems professional to own the day-to-day administration of Hospitality New Zealand's core platforms and infrastructure.

In this role, you'll be the backbone of our operational systems — keeping Salesforce, event platforms, and key partner tools running smoothly, building better tooling to reduce manual admin across the organisation, and supporting the Chief Operating Officer's wider systems and automation agenda.

Our Values

Manaakitanga: We believe in the power of connection and exceptional hospitality experiences. We support our members through a united industry and strong membership.

Ōhanga: We provide the tools and partnerships to help our members succeed and add value to their businesses.

Whanaungatanga: We highlight the positive contributions of the hospitality sector to New Zealand’s communities and lifestyles.

Kaitiakitanga: We promote sustainable practices and advocate for the well-being of our communities.

Responsibilities

This role owns the day-to-day administration of Hospitality New Zealand's core systems and platforms — including Salesforce, event systems, and key partner platforms — ensuring reliable, well-managed infrastructure and reducing manual administrative load across the organisation through better tooling. You'll take genuine ownership of Salesforce, resolving issues, liaising with our support partner, developing reports, and managing system and user administration. You'll also own system changes and development as directed by the Chief Operating Officer, as well as administration of the Typsy Learning Management System platform and the awards programme platform, including supplier management.

Alongside this, you'll support the COO across a broader range of systems, including:

• Accounting and payment platforms (Xero and Stripe)
• Website platform maintenance
• Ongoing management of internal systems more generally

You'll also build and maintain systems for member billing and reporting, supporting the COO's automation and optimisation agenda. On the events side, you'll run and input all event systems — including Humanitix and Events Air — for both national events (owned by the COO) and regional events (owned by the relevant Regional Manager). This is a systems-operation role rather than one owning event strategy or content.

You'll round this out with some office support duties — helping with physical administration of the Wellington office and supplies, ensuring branded documents meet brand guidelines, distributing incoming and outgoing mail, and arranging internal travel and accommodation bookings for team events.

Desired Skills and Qualifications

• Ability to use MS365 tools including - Microsoft Office, Word, PowerPoint and Excel.
• Proficient in the use of Salesforce.
• Hold a New Zealand Full Driver's Licence.
• Hold the right to work in New Zealand with no restrictions.
• Experience in the use of Monday.com or other similar project management tools.
• Be able to travel within New Zealand when required.
• Experience within this hospitality, tourism or similar industry/ies would be an advantage.

If you are a motivated and dedicated individual passionate about the hospitality industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.

Hospitality New Zealand is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in shaping the hospitality industry's future and positively impacting businesses across the region!

Why Join Us?

At Hospitality New Zealand, you will be part of a dedicated team that is passionate about making a difference in the hospitality sector. We offer a supportive and dynamic work environment where your contributions will have a direct impact on the success of our members and the industry as a whole.

How to Apply:

Please submit your CV and cover letter outlining why you’re the perfect fit.

Applications close on 28 October 2026, however, please note, we may close this listing early if we find the right candidate.