Systems Appointment Scheduler

Xtivity Solutions is seeking a dependable and highly organized Appointment Scheduler to coordinate customer appointments, scheduling requests, and daily administrative activities. This role will serve as an important point of contact between customers and the appropriate staff or service professionals. The ideal candidate is professional, responsive, detail oriented, and comfortable managing multiple requests in a fully remote environment. Previous experience in scheduling, customer service, administration, or office coordination is helpful but not required. Training will be provided for qualified candidates.

Responsibilities

• Receive and process customer appointment requests.
• Schedule appointments based on availability, customer needs, and business requirements.
• Communicate with customers by phone, email, and other approved communication channels.
• Gather and record customer information, service requirements, preferred dates, and appointment details.
• Provide customers with general information regarding appointment procedures and next steps.
• Maintain accurate digital calendars and appointment schedules.
• Confirm appointments and provide customers with relevant instructions and details.
• Coordinate with staff, service professionals, technicians, or other appropriate team members.
• Handle appointment cancellations, rescheduling requests, delays, and schedule changes.
• Follow up with customers regarding pending inquiries, appointments, and required information.
• Maintain customer profiles, records, notes, and communication history.
• Monitor incoming calls, emails, online inquiries, and shared communication channels.
• Identify scheduling conflicts and work with the appropriate team members to resolve them.
• Coordinate additional appointments when customers require further assistance or services.
• Ensure staff and service professionals have accurate customer information and appointment instructions.
• Prepare daily appointment lists, scheduling updates, and basic administrative reports.
• Enter and update information accurately in spreadsheets, databases, calendars, and scheduling systems.
• Provide professional and courteous customer service throughout the scheduling process.
• Maintain confidentiality of customer and company information.
• Provide general administrative support related to appointment scheduling and daily operations.

Job Type: Full-time

Pay: $28.84 - $36.74 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: Remote