Systems Engineer 3 - Backup

The Systems Engineer III – Backup is responsible for the support and delivery of the Backup environment with secondary responsibilities for the Storage environment. This role proactively identifies, troubleshoots, and resolves medium- to high-complexity system issues; improves processes; maintains documentation; supports data recovery initiatives; prepares reports for management and IT users; monitors support tickets; assists with audits; participates in backup technology upgrades; and supports select Data Center initiatives.

Systems Engineering - Architects, implements, and supports infrastructure and technologies.

• Design and create systems and architectures
• Model solutions of varying complexities and creates strategies that consider all aspects of the customer’s requirements and problems.
• Frame the essence of the customers issue and build scalable and adaptable solutions while considering the larger stakeholder community.
• Propose migration path strategies for upgrades.
• Gain stakeholders buy-in, eliminates ambiguity, and ensures traceability to source requirements.
• Prior to commitment to change, consider impact and mitigate and address issues.
• Review existing technologies for vendor support and end-of-life information
• Support the deployment, operations, and maintenance of infrastructure technologies
• Contribute to identifying migration path needs
• Takes initiative in resolving problems that are ambiguous
• Assist the team with investigating, testing, making recommendations, and implementing solutions
• Assist the team in framing the essence of the customer’s issue, and builds scalable and adaptable solutions, while considering the larger stakeholder community
• Present unbiased positions to customers and explain ideas in understandable terms

Technical Support - Ability to understand internal/external customer technologies and problem resolution techniques.

• Administer, monitor and support all aspects of Storage & Backup environments
• Apply knowledge to identify and proactively responds to high complexity system problems
• Work to develop additional technical knowledge and skills
• Perform system maintenance activities
• Develop and maintain documentation of assigned environment
• Anticipate problems; sees how a problem and its solution will affect other areas
• Analyze current processes and procedures for possible improvements
• Evaluate new technology as potential solutions to existing problems
• Identify opportunities for more efficient and effective operations through the implementation of automation and monitoring.
• Evaluate reported problems, determine issue severity and collaborate with other IT departments to resolve the reported issue.
• Support for Disaster Recovery environment by engaging with appropriate IT teams as needed.
• Administer tools that generate daily, weekly, monthly backup reports, and provide that backup reporting to management, IT personnel and subsidiaries as required.
• Provide support for annual audits by generating and providing reports to auditors and updating tickets that prove that failures have been investigated.
• Participate in all Storage and Backup technology upgrades and implementations that are intended to support and enhance recovery efforts and providing support to all backup related initiatives.

Supplemental Duties & Responsibilities

• Pursues training and development opportunities; Strives to continuously build knowledge and skills

• Assist personnel in other IT departments to resolve technical and/or application issues

• Other duties as requested

• Bachelor’s Degree or equivalent work experience in a related field required

• 5+ year’s exposure to Commvault Cloud and Metallic SaaS backup required

• 3+ year’s exposure to other Enterprise backup solutions such as Veritas, Dell, Cohesity, Rubrik, Veeam preferred

• 7+ years’ experience in a Storage and Backup role for an IT organization required, preferably in a large enterprise setting with multiple operating platforms (Windows, Linux, VMware, AIX, IBMi, M365/SaaS, etc.)

• 3+ years’ exposure to Dell/EMC VMAX/PowerMAX preferred

• 3+ years’ exposure to Brocade SAN Switching preferred

• 3+ years’ exposure to Dell/EMC SRDF and Zerto Disaster Recovery replication preferred

• 5+ year’s exposure to Cloud technologies required, including Azure and AWS

• Knowledge and experience with a variety of scripting languages such as Powershell, batch files, etc. a plus

• Experience with AI and Automation preferred

• Must be self-motivated and able to work independently, with minimal supervision and as part of a team

• Detail oriented with excellent interpersonal communication and customer service skills.

• Ability to think outside the box

• Resourceful, excellent troubleshooting skills

• Understand current security threats and be able to work with others to proactively protect environment

• Understanding of networking concepts and technologies including TCP/IP, DNS, DHCP, etc. required

• Excellent analytical, verbal, and written communication skills required.

• Ability to influence, communicate effectively and interact with diverse personalities required.

• Must have strong organizational skills and multi-tasking skills in order to meet required deadlines in a fast-paced work environment