Systems Engineer - Application Specialist (M/F/D)

WELCOME TO BASF At BASF Digital Hub Hyderabad we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

We are looking for a highly motivated and technically strong Application Specialist to join our digital workplace team.

In this role, you will focus on the technical operation, stability, and optimization of central Windows workplace applications such as Adobe Acrobat, SAP GUI, and similar tools that are used by BASF employees worldwide.

You will work in an international environment, working closely with the Application Owners, supporting them with deep technical expertise and ensuring reliable and high‑quality application services for BASF employees worldwide.

You will take the technical lead for complex application landscapes and collaborate with internal teams and external service providers to ensure efficient, secure, and future‑ready workplace solutions.

Key Responsibilities Technical Application Support :

• Support BASF employees in the use of Windows workplace applications.
• Analyze incidents, resolve technical issues, and support problem management activities.

Technical Ownership & Expertise :

• Act as a technical expert for assigned applications, ensuring stability, performance, and compliance.
• Support root cause analysis and contribute to sustainable technical solutions.

Collaboration with the Value Owner :

• Work closely with the Value Owner and provide technical input for decisions, improvements, and roadmap topics.
• Actively contribute to cross‑functional and international projects.

Service Provider Collaboration :

• Support the steering of external service providers from a technical perspective.
• Ensure technical quality standards and support continuous service improvements.

Process & Service Optimization :

• Implement and continuously improve technical support and service processes.
• Monitor service performance based on agreed SLAs and support reporting and improvement initiatives.

Technology & Innovation Support :

• Support the introduction of new technologies and solutions together with external partners and service providers.
• Evaluate technical changes, upgrades, and improvements within the application landscape.

Knowledge Management :

• Create and maintain knowledge documents for ServiceDesk and EndUsers

What You Offer :

• A degree in Computer Science, Computer Engineering, or a related field or
• At least 3 years of professional experience in a workplace or application support environment.
• Fluent English (spoken and written).
• Strong experience in application management and IT support delivery.
• Good knowledge of IT service management tools and frameworks, such as:
• ServiceNow
• ITIL framework
• Experience in working with and technically supporting external support service providers.
• Strong analytical and troubleshooting skills with a hands‑on mindset.
• High motivation to deliver a stable, reliable, and high‑quality user experience.
• A self‑starter attitude, able to work independently with a strong continuous learning mindset.

What We Offer Be part of a global leader in digital transformation, working in a vibrant Digital Hub that values innovation, agility, and cross-functional collaboration. Shape the future of BASF’s digital landscape, contributing to projects that drive sustainability and make a real impact. Thrive in a high-performance culture that supports your personal and professional growth, offering diverse learning opportunities and career development. Enjoy a modern, inclusive work environment where your ideas are valued, and your curiosity and ambition are encouraged. Benefit from flexible working models, international networking, and a strong sense of purpose as we enable our customers’ green transformation and lead the way in digital excellence.