Systems Engineer - Cloud and Software Services

• Performs installation and provide post-sales support for external customers at the least possible time to ensure that targeted and reasonable Turn-around time is achieved.
• Conduct continuous study, testing and simulation of our products and solutions. Attend internal and vendor sponsored training, or industry events to broaden knowledge and skills. Acquire technical certifications through self-study, sponsored, and paid certification trainings and examinations.
• Provide support on pre-sales activities such as preparation of Design, BOM, SOW, POC, Demo and Presentations.
• Provide in-house IT support to internal IT of servers and storages of Microgenesis.
• Conduct trainings to internal and external customers and co-engineers (cross training)
• Prepare, update and submit CRM, E-mail activity report, Service Slip and continuously coordinate with TSC Coordinator.
• Perform other functions that maybe assigned by TSC supervisors and Managers such as;
  1. Provide in-house IT support to internal IT of Microgenesis
  2. Provide technical assistance to other business groups
  3. Other business/company related matters as needed

Qualifications

• Knowledge of desktops, laptops, servers, and peripherals.
• Basic understanding of computer hardware and software.
• Familiarity with operating systems such as Windows, macOS, and/or Linux.
• Familiarity with patch management, asset management, and compliance reporting.
• Understanding of basic networking concepts (IP addressing, DNS, DHCP).
• Strong problem‑solving skills with the ability to troubleshoot common IT issues.
• Excellent communication skills, both written and verbal, for clear documentation and user support.
• Ability to work independently and collaboratively within a team environment.
• Deliver virtual and onsite support for clients when required.

Experience:

• Systems Engineer: 1 year (Preferred)
• Open-Source Solutions: 1 year (Preferred)