Systems Engineer

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Monitor escalated service tickets, ensuring timely escalation and resolution

• Managing diverse computing environments across a variety of business clients

• Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution

• Perform rapid analysis of workstation/server incidents to determine root causes

• Provide consulting to clients on certain applications, best practices, and general computing processes

• Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures

• Utilize software tools and vendor-specific utilities to expedite incident resolution

• Resolution of incidents related to, but not limited to the following:

  • Mail Application/Office 365 issues
  • Client/Server Connectivity issues (per SOP)
  • Time Sensitive and VIP Workstation incidents
  • File Restores
  • Remote Access incidents (Citrix and Terminal Services)
  • Networked Printer Issues

QUALIFICATIONS:

• At least 5 years of relevant experience as a Systems Engineer
• Strong background in desktop and server support
• Proven experience in troubleshooting network configurations and hardware issues
• Expertise in Microsoft Server and Workstation technologies
• Ability to follow documented processes while escalating unclarified variables to management
• Excellent customer service skills with a problem-solving mindset
• Strong prioritization and task coordination skills

NICE TO HAVES:

• Experience with Terminal Services & Citrix
• Experience with monitoring and remote management tools
• Experience with VMWare
• Experience with Microsoft Exchange/Office 365