Systems Engineer

About the role:

The Digital Health Branch provides excellence in clinical systems service delivery and support for a number of critical applications across Queensland Health. Through a blended workforce of health practitioners, technical specialists and clinical application professionals, the branch delivers, supports, maintains and enhances clinical solutions that enable Queensland Health's frontline service delivery.

As a Systems Engineer, you will provide ongoing development, integration and maintenance of a range of Information Technology systems including the AUSLAB™ Laboratory Information system that provides health related data for Queensland Health and its clients. This includes the support, maintenance, training and troubleshooting related to software installations, configuration and general technical services.

Your key responsibilities include:

• Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
• Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements across these specialties:
  • VMWare 5.5/6.0/6.5/ HP and Dell hardware, SAN storage
  • Citrix solutions
  • Wintel (AD, Domain, DNS, DHCP, AV solutions, Backup solutions, monitoring solutions)
  • SCCM management
  • Application packaging (MSI development/testing/deployment)
  • Networking/Switching/Firewalls/VOIP solutions.
• Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework
• Ensure end to end service delivery for enterprise systems within Queensland Health.

Role fit:

You will bring extensive experience providing technical leadership, architecture support and enterprise infrastructure expertise within a large, customer-focused organisation. With a strong understanding of relevant technical domains, you will deliver high-level support, guidance and solutions for complex systems, leveraging best-practice methodologies and tools. Your analytical and problem-solving skills will enable you to identify issues, design effective solutions and drive continuous service improvement. You will also be experienced in, or able to quickly develop expertise in, ITIL service management processes, including incident, problem, change and configuration management. Supported by excellent communication, consultation and stakeholder engagement skills, you will build strong relationships across projects, operational teams and technology vendors, while leading and collaborating with high-performing teams to deliver critical outcomes in complex and time-sensitive environments.

Why work for us:

• Career training and development
• Competitive salaries
• Generous leave entitlements
• Employee wellbeing programs

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.