Systems Engineer

Smile IT is searching for an experienced Systems Engineer to join our team on a full-time basis in Tingalpa!

About the Role:

You’ll be the go-to technical expert - guiding team members, managing complex IT requests, and delivering solutions both remotely and onsite. You will play a key role in driving customer satisfaction, ensuring the stability of client environments and enhancing IT maturity.

Why choose Smile IT?

Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces.

Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from the initial onboarding to supporting their custom solutions developments.

By joining Smile IT, you’ll be a part of an awesome forward-thinking team offering endless possibilities.

• Be involved with a supportive, fun workplace where customer service is the standard.

• Join an established and growing tech team, providing career development opportunities.

• Skill up with certifications in industry-leading tools like Microsoft and Acronis (fully paid by us).

• Awesome perks - free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club!

Key Responsibilities

As the Subject Matter Expert (SME) for assigned clients and select technologies or platforms, you will:

• Resolve complex technical incidents to minimise downtime and ensure continuity.
• Provide technical direction, take ownership of escalations, and mentor team members to build capability.
• Install, configure, and maintain IT systems, offering training where required.
• Stay informed on emerging IT trends, technologies, and relevant certifications to maintain expertise.
• Conduct regular health checks to identify risks and maintain optimal performance.
• Drive IT maturity through the implementation of Smile IT gold standards.
• Collaborate with Account Managers to develop and maintain strategic IT roadmaps.
• Maintain accurate records for systems, changes, and compliance requirements.
• Support team members with ad hoc tasks and projects as request as needed.

Skills & Experience:

• 7 years of relevant experience in systems engineering or similar client facing roles.
• Strong in network configurations and troubleshooting (Fortinet, Sophos, Ubiquiti).
• Strong in server virtualisation, storage and management (Windows Server, Active Directory, Entra ID).
• Strong documentation and communication abilities.
• Ability to develop and execute IT roadmaps in collaboration with stakeholders.
• Be a strategic thinker with a proactive approach to challenges.
• An innovative, confident problem-solver who thrives in dynamic environments.
• Strong leadership skills to support the growth and development of junior team members.

Additional Requirements

A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check.

Come make a true difference!

Apply now with your cover letter & resume outlining your relevant experience.