Systems Engineer

Job Summary

Responsible for the implementation, deployment, configuration, integration, troubleshooting, and technical support of IT infrastructure and solutions, covering Hybrid Cloud, Network & Security, IT Security, and related technologies.

The role works closely with customers, vendors, sales teams, and project teams to deliver reliable, secure, and scalable IT solutions aligned with customer business and technical requirements.

Key Responsibilities

• Install, configure, deploy, integrate, and support IT infrastructure and solutions
• Provide remote, telephone, email, and on-site technical support for customer IT environments.
• Perform troubleshooting, incident resolution, system health checks, preventive maintenance, upgrades, migrations, and optimization.
• Assist in implementing hybrid cloud connectivity, cloud integration, secure remote access, and infrastructure services.
• Support the deployment of network and security architectures designed to provide availability, performance, scalability, and security.
• Analyze technical issues, identify root causes, implement corrective actions, and escalate complex issues when necessary.
• Conduct technical assessments, site surveys, proof-of-concepts (POCs), testing, and solution validation.
• Prepare technical documentation, implementation reports, network diagrams, configuration records, incident reports, and project turnover documents.
• Conduct technical presentations, product demonstrations, customer meetings, and solution briefings.
• Work with sales and project teams in developing technical proposals, solution designs, bills of materials, and recommended IT solutions.
• Provide technical recommendations based on customer requirements, existing infrastructure, security considerations, and business objectives.
• Coordinate with technology vendors and manufacturers for technical support, product escalation, and solution implementation.
• Perform follow-up services to ensure successful implementation and customer satisfaction.
• Maintain professionalism and a high level of customer service in all customer and business engagements.