Systems Engineer

Responsibilities:

• Monitor helpdesk system for incoming tickets and address the concerns accordingly
• Provide on-site desktop support and troubleshooting
• Install software, upgrade IOS and application to laptops and desktops
• Deploy desktops and laptops as requested
• Verify technical issues with the client’s technical contacts and escalate the issue as necessary

Requirements:

• Bachelor’s Degree in Computer Engineering or any degree relevant to the position
• Has worked in a similar industry and in similar capacity such as providing technical helpdesk support and onsite desk support to a large corporate deployment
• Knowledge in Microsoft Windows operating systems (servers and desktop)
• Knowledge of legacy and VOIP telephony is preferred
• Effective communication and interpersonal skills
• Must be willing to work flexible schedules (including weekends and holidays)