Systems Engineer

The Systems Engineer is a client-facing member of the Easy IT Support response team. This role handles remote and onsite service requests, resolves application and infrastructure issues, and follows each request through to the customer’s satisfaction.

We are looking for a dependable, detail-oriented professional who communicates clearly, works well both independently and with a team, and can manage multiple priorities. Candidates should be located near one of our service areas in the western Chicago suburbs or Scottsdale, Arizona.

Responsibilities

• Serve as an engineering contact for client support requests and IT projects.
• Install, configure, maintain, troubleshoot, and repair servers, workstations, business applications, network equipment, wireless systems, storage, and related hardware.
• Support Microsoft Windows, Windows Server, Microsoft 365, Azure, and common business applications.
• Diagnose performance, security, connectivity, backup, and recovery issues.
• Identify and correct security concerns and assist with malware prevention and remediation.
• Coordinate with customers, team members, and outside vendors.
• Maintain accurate client documentation, including system configurations and as-built information.
• Participate in planning and implementing project-based work.
• Provide scheduled, regular, and emergency support when required.

Qualifications

• Three to five years of directly related IT support or systems engineering experience.
• Hands-on experience implementing, administering, troubleshooting, and documenting Microsoft Windows environments.
• Working knowledge of Microsoft 365 and Azure.
• Ability to explain technical information clearly to technical and nontechnical users.
• Strong customer-service, written communication, critical-thinking, troubleshooting, organization, and time-management skills.
• Ability to work independently while remaining accountable to the team and the customer.
• Ability to travel occasionally to client locations.

Preferred Experience

• Routers, firewalls, switches, wireless networking, storage, and NAS.
• SQL, SharePoint, cybersecurity, backup and recovery, VoIP, or business phone systems.
• Bachelor’s degree in computer science or a related field, or equivalent practical experience.
• Relevant technical certifications.

How to Apply

Email your résumé to [email protected].

Easy IT Support is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by applicable law.

Job Features

Job Category

Part Time