Systems Engineer

Our Promise – Innovation, Quality, Excellence

Listed on the Hong Kong Stock Exchange in 1997 and a member of the Shui On Group, SOCAM Development Limited is principally engaged in construction and property businesses, with operations spanning Hong Kong, Macau and the Chinese Mainland.

The Job:

• Provide deskside and remote technical support for end-user devices, applications, and workplace technologies.
• Carry out the deployment, configuration, maintenance, and lifecycle support of desktops, laptops, mobile devices, printers, and conference room equipment.
• Support Microsoft Windows, Microsoft 365, Teams, Intune, and related end-user computing platforms.
• Troubleshoot hardware, software, network, and user access issues, and escalate complex incidents to the appropriate teams to minimise business disruption.
• Support user onboarding, offboarding, workstation setup, and software provisioning in accordance with established procedures.
• Apply and maintain endpoint security controls, software updates, patches, and device compliance settings in accordance with IT policies.
• Monitor and update assigned service tickets, resolve incidents in accordance with service level objectives, and escalate unresolved issues promptly.
• Work closely with infrastructure, cybersecurity, and application teams to resolve cross-functional technical issues.
• Maintain IT asset inventory, software licenses, and related documentation.
• Liaise with vendors and service providers on hardware procurement, maintenance, and warranty services as assigned.
• Assist with automation and process improvement initiatives to enhance IT support efficiency and service quality.

Requirements:

• Diploma or bachelor’s degree in information technology or a related discipline.
• Minimum 4 years' relevant experience in IT support, end-user computing, systems administration, or deskside support roles.
• Hands-on experience supporting Microsoft Windows, Microsoft 365, and Teams; familiarity with Intune and endpoint management solutions is an advantage.
• Experience deploying, maintaining, and troubleshooting laptops and desktops in a corporate environment.
• Experience supporting executive users and business-critical operations is preferred.
• Experience in construction, engineering, or project-based environments is an advantage.

Interested parties please send a full resume stating your current and expected salary with a contact number to socamhr@ shuion.com.hk or click "Quick apply" above.

For more information about our company, please visit our website at http://www.socam.com

SOCAM Development Limited is an equal opportunity employer, personal data provided by applicants will be used for recruitment and other employment-related purposes.  All related information will be kept up to 24 months and all personal data will be destroyed afterwards.