Systems Engineer

The Role
Dynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.
Key Accountabilities

• Provide field break-fix support based on SLA (24x7) • Perform problem determination, action plan creation, and remote support for field technician when necessary • Serve as technical ambassador for assigned key accounts • Provide post-sales project implementation, onsite support and coordination • Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management • Deliver high quality services and customer satisfactions to internal and external clients • Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area • Provides timely update of activity list as per required basis • Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis • Perform standby duty based on rotation basis • Able to work independently with minimal supervision when tasks are assigned • Any other ad-hoc assigned by superior
  Skills & Experiences
• Minimum 3 - 5 years’ experience in similar field • Minimum Diploma/Degree holder on IT related discipline • Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered • Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan. • Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI. • Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup • Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals. • Experience in independent hardware maintenance, services coordination • A service-oriented, open mindset • Thrive in a fast-paced collaborative environment • Team player, openness towards different cultures • Self-motivated and delivery focused • Able to lift and move computer parts < 15KG for parts replacement. • Able to perform system rack mounting with minimal support. Preferred: • Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp) • Cisco and network devices implementation experience • Prior regional exposure performing remote L2/L3 support
  Job Reference: EGPL01373