Systems Engineer Enterprise Tools BWA

Role & responsibilities

• Configure and maintain ServiceNow modules and workflows.
• Develop integrations using APIs, web services, and middleware tools.
• Implement automation for Incident, Change, Problem, and Request Management processes.
• Design and customize forms, workflows, business rules, and service catalogs.
• Support ServiceNow platform enhancements and upgrades
• Design, deploy, configure, and maintain enterprise tool environments relevant to the assigned track.
• Develop and manage integrations between enterprise platforms and business applications using REST/SOAP APIs, middleware, and automation frameworks.
• Build and maintain scripting/automation to reduce repetitive operational work and standardize routine tasks.
• Take end-to-end operational ownership proactive monitoring, root cause analysis (RCA), recurring issue reduction, and continuous improvement rather than only reactive ticket resolution.
• Act as a primary technical resource for incidents and escalations within the assigned platform area.
• Apply an automation/AI mindset proactively using modern AI-assisted tools for scripting, troubleshooting, and documentation.
• Maintain technical documentation, SOPs, and knowledge repositories.
• Coordinate with infrastructure, application, and vendor teams for issue resolution.