Systems Engineer (Enterprise Tools/Platform Engineering)

Key Responsibilities

• Design, deploy, configure, and maintain enterprise tool environments relevant to the assigned track.
• Develop and manage integrations between enterprise platforms and business applications using REST/SOAP APIs, middleware, and automation frameworks.
• Build and maintain scripting/automation to reduce repetitive operational work and standardize routine tasks.
• Take end-to-end operational ownership proactive monitoring, root cause analysis (RCA), recurring issue reduction, and continuous improvement rather than only reactive ticket resolution.
• Act as a primary technical resource for incidents and escalations within the assigned platform area.
• Apply an automation/AI mindset proactively using modern AI-assisted tools for scripting, troubleshooting, and documentation.
• Maintain technical documentation, SOPs, and knowledge repositories.
• Coordinate with infrastructure, application, and vendor teams for issue resolution.

Enterprise Tools / Platform Engineering

• Administer and support BMC Control-M scheduling infrastructure batch jobs, workflows, dependencies, and calendars.
• Support enterprise observability and monitoring capabilities across the current and evolving toolset, with focus on dashboarding, alerting, integrations, telemetry visibility, event/log analysis, and actionable operational insights. Candidates should be able to apply core observability concepts across different products rather than depend on expertise in one specific platform.
• Support source control and platform tooling such as GitHub and Rancher.
• Troubleshoot job failures, monitoring/observability gaps, integration issues, and platform performance problems across the supported toolset.
• Implement scheduling standards, automation policies, observability practices, dashboards, alerting, and monitoring solutions that improve platform reliability and operational visibility.
• Support upgrades, migrations, and environment maintenance for owned platforms.

Required Skills

• Strong scripting/automation ability (e.g., PowerShell, Shell, Python, or similar).
• Hands-on experience with REST/SOAP APIs, JSON/XML, and integration/middleware platforms.
• Strong troubleshooting and root cause analysis (RCA) skills.
• Working knowledge of ITIL processes Incident, Change, and Problem Management.
• Demonstrated operational ownership mindset, with willingness to use AI-assisted tools for scripting, troubleshooting, and documentation.
• Ability to learn and support multiple enterprise platforms beyond a single tool.
• API Integrations and Automation

Enterprise Tools / Platform Engineering

• Meaningful hands-on experience with one or more of the following areas is expected; broad expertise across all individual products is not required:
• BMC Control-M Job Scheduling & Automation, Workflow Design & Dependency Management, Batch Processing
• Observability / Monitoring Platforms – hands-on experience with one or more enterprise monitoring, APM, log analytics, or digital-experience platforms. Strong understanding of monitoring/observability concepts, dashboarding, alerting, integrations, event/log analysis, and troubleshooting is more important than expertise in any single product. Relevant product experience may include AppDynamics, Grafana, Nagios, OpenSearch, or comparable tools; Dynatrace, Splunk, Apty, and similar technologies are examples of transferable experience rather than specific WSI platform requirements.
• GitHub – source control and CI/CD-adjacent workflows
• Rancher – container/platform management
• ServiceNow familiarity is a plus but not a mandatory screening criterion for this track.