Systems Engineer (Field Services)

Systems Engineer (Field Services) at UNOTECH

As a Systems Engineer (Field Services) at UNOTECH, you will be pivotal in delivering exceptional on-site technical support and services to our clients. Your role will focus on hands-on implementation, maintenance, and optimization of IT solutions, ensuring client satisfaction and operational excellence in the field.

Requirements

• At least 3 years of experience as a Technical Post-Sales Engineer or Field Services Engineer

• Knowledge of vendor products (e.g., HPE, Microsoft, Red Hat, Huawei, Veeam) is highly desirable

• Strong troubleshooting and technical problem-solving skills

• Excellent interpersonal and communication skills, with the ability to engage effectively with all levels of management

• Self-motivated, flexible, and responsive to client needs and concerns

• Ability to thrive in a multi-tasking environment, managing a high volume of planned and unplanned requests

• Capable of executing instructions accurately and seeking clarification when necessary

Responsibilities

• Assess client requirements to define the scope of work, estimate resources needed, and support senior engineers in preparing quotations

• Install and configure IT services and solutions according to approved implementation plans

• Perform technology, professional, and maintenance support services within agreed timelines

• Provide Level 1 support, including basic hardware break-fix and troubleshooting of hardware/software issues

• Deliver technical documentation, including project plans, user acceptance test (UAT) documents, and as-built documentation

• Ensure high-quality service delivery that meets or exceeds customer client service level agreements (SLAs)

• Participate in technical training and obtain certifications to meet supplier mandatory requirements

• Conduct knowledge transfer and training sessions for clients as part of professional services

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Certifications such as:

o AWS Certified Solutions Architect

o Microsoft Azure Administrator Associate

o VMware Certified Professional – Data Center Virtualization (VCP-DCV)

o ITIL Foundation Certificate

• Additional certifications such as HPE, IBM AIX, Veeam, Microsoft, Huawei, Red Hat Certified Linux Professional, Cisco Certified Network Associate (CCNA), or Cisco Certified Network Professional (CCNP) are a plus