Systems Engineer (Global Support)

Responsibilities:

• Join daily operation client services support & troubleshooting activities (Enterprise Applications)

• Provide support to users to ensure issues are resolved within agreed Service Level Agreement

• Delivering support to existing business users and investigating and resolving application errors, data discrepancies and queries

• Providing application configuration and maintenance of business systems

• Perform systems troubleshooting and provide solutions to the problem

• System task & application monitoring

• Documentation and recording of activities during support

• Monitor progress of requests for support and ensure users are kept informed

• Conducting root-cause analysis & bug fix isolation & resolution activities

• Support local & regional

• Manage and coordinate technical support team operation

Requirements:

·        Minimum Diploma/Advanced Diploma/ Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science/Information Technology or equivalent.

·        Required knowledge on basic programming, development, design synthesis and system validation. (Network, Hardware, Software Troubleshooting)

·        Required skill(s): Interpersonal & Communication, Customer Oriented, Presentation, Problem Solving skills

·        Initiative, independent, & self-motivated

·        Great organizational and time-management skills.

·        Minimum 2 years work experience in the related support scope.