Systems Engineer (Infrastructure)

Purpose of the Role

Maintain and administer the company's physical servers, VMware virtualization, Windows Server, Veeam Backup & Recovery infrastructure and data center. Act as the primary administrator for the assigned server and virtualization infrastructure: perform system administration, troubleshooting, maintenance, patching, monitoring, backup and recovery, and operational improvement activities to ensure infrastructure availability, reliability, performance, security and facilities.

Key Responsibilities

1. Systems Infrastructure Operations and Support

• Administer physical servers, VMware, Windows Server and Veeam Backup & Replication.

• Troubleshoot and resolve server, virtualization, operating system and backup incidents.

• Monitor system availability, capacity, health and performance.

• Perform server configuration, patching, firmware upgrades, preventive maintenance and lifecycle activities.

• Manage backup and recovery operations and troubleshoot backup failures.

• Perform restore validation and recovery testing.

• Support infrastructure security hardening and vulnerability remediation.

• Maintain infrastructure configuration, system documentation and operational procedures.

• Develop PowerShell scripts and automation for routine system administration.

• Support infrastructure implementation, upgrade, migration and improvement projects.

• Perform routine operational checks of data center facilities and server room environments.

2. Primary Technical Scope – Products

• HPE / Dell / IBM servers and SAN storage.

• VMware virtualization platform.

• Microsoft Windows Server.

• Microsoft SQL Server database.

• PowerShell and automation.

• Veeam Backup & Replication.

• LTO tape backup operation.

• Data center / facility operation.

3. Primary Technical Scope – User Support

• Provide second-level technical support for end users, including troubleshooting of software, operating systems and basic network connectivity issues.

• Support Microsoft 365 applications and common business productivity tools.

• Support office relocation design and workstation setup.

• Provide user guidance and basic training on IT tools, systems and security best practices.

• Provide technical consultation, user training and knowledge-sharing sessions to improve system utilization and user experience.

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering or a related field.

• 4–6 years of experience in systems administration, server infrastructure, virtualization or IT operations.

• Hands-on experience with enterprise physical server infrastructure.

• Good knowledge of VMware vSphere, ESXi and vCenter administration.

• Good knowledge of Microsoft Windows Server administration.

• Experience with Veeam Backup & Replication.

• Good understanding of backup, restore, replication, retention and recovery concepts.

• Good understanding of server hardware, firmware, RAID, storage, SAN/NAS and enterprise server environments.

• Basic understanding of TCP/IP, DNS, VLAN and server network connectivity.

• Experience with PowerShell scripting and automation is an advantage.

• Good troubleshooting, analytical, documentation and communication skills.

• Able to independently handle L2 incidents and coordinate complex issues with senior engineers, vendors and related IT teams.