Systems Engineer - L1 Support

About the role

You will be responsible for the patching and vulnerability management of all infrastructure environments across data centres.

Key responsibilities

• Perform patching using tools (Bigfix, SCCM, Netbot) or any other tool the customer may have with SOP based approach
• Monitor systems to ensure all patching is completed successfully and track patch management metrics, producing reports on compliance and effectiveness
• Participate in daily checks on tools (Bigfix, SCCM, Netbot) and log any issues not already logged by monitoring and alerting
• Escalate all major patching and vulnerability issues to L2/L3 teams where appropriate
• Raise appropriate changes in order for patch implementation and adhere to internal Change Control and ITIL standards
• Ensure all communications on patch schedule, change planning and approval are done with Apps/Business Owners
• Work shifts that can be part of 24*7 operating model
• Carry out any other task associated with the role as reasonably requested

About you

• Basic knowledge on Patch Management, Vulnerability Management, Reporting
• Some level of experience and understanding of IT Systems, Infrastructure and Security, Patch Management tools
• Shift work required including weekends and work as part of team
• Excellent customer focus and ability to build rapport
• Highly motivated, driven by the achievement of agreed objectives
• Ability to organise and execute team objectives and plans
• Ability to work with focus and discipline to ensure there are no human errors
• Degree in Computer Science, Education, Technical, Engineering, Information Technology, Information Systems, Administration, Business, or Science
• Any technical certification in IT Infrastructure landscape (Windows/Linux/VMWare/Networks/Database/OCP, etc)