Systems Engineer Lead

Job Summary The Systems Engineer Lead leads day-to-day systems and cloud engineering operations for the Mosaic Infrastructure Managed Services engagement, overseeing a team responsible for server, cloud, storage, middleware, IAM, and database platforms across the client's roughly 60-site footprint in the United States, Canada, Brazil, Peru, and Paraguay. This role combines senior hands-on engineering with team leadership, ensuring the data center and cloud environment is reliable, secure, and scaled appropriately, while working closely with the Cloud/Infrastructure Architect on design and standards.

Responsibilities

• Lead the day-to-day work of the systems and cloud engineering team, assigning and prioritizing tickets, changes, and projects across Sr./Jr. System & Cloud Engineers and Database Administrators.
• Provide hands-on senior-level engineering support for complex server, virtualization, storage, and cloud issues that require escalation beyond Tier 2/3.
• Partner with the Cloud/Infrastructure Architect to implement data center and cloud designs, standards, and capacity plans across the managed server and database estate.
• Own server and database capacity management, monitoring headroom against the account's volume/growth model and recommending scaling actions.
• Oversee patch management and vulnerability remediation for the server estate, coordinating with the NOC's patching team (NOC Analyst Sr.) and Security.
• Lead identity and access management (IAM), middleware, and cross-platform server operations coverage across the team.
• Coordinate database administration oversight, ensuring performance, backup/recovery, and availability standards are met across managed databases.
• Serve as an escalation point for major systems/cloud incidents, driving root cause analysis and remediation.
• Support data center and cloud migration, consolidation, or transition projects, including planning and execution oversight.
• Mentor and develop System & Cloud Engineer Sr./Jr. staff and Database Administrators, including onboarding to the client environment and ongoing technical skill-building.
• Maintain accurate documentation of the server, cloud, and database architecture as it evolves.
• Ensure compliance with client and Auxis security and change management policies across the managed systems estate.

Required Qualifications Skills and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• 5+ years of hands-on systems/cloud engineering experience, including at least 2 years in a lead or supervisory capacity.
• Strong expertise in enterprise server administration (Windows Server and/or Linux) at scale.
• Hands-on experience with virtualization platforms (VMware, Hyper-V, or similar) and cloud platforms (Azure, AWS, or similar).
• Working knowledge of storage, backup/recovery, and disaster recovery concepts.
• Solid understanding of ITIL change and incident management processes.
• Experience supporting multi-country or multi-region infrastructure environments.
• Strong troubleshooting and root-cause-analysis skills for complex, cross-platform issues.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Microsoft or cloud-provider certification (e.g., Azure Administrator/Solutions Architect, AWS Solutions Architect).
• Experience with database administration or oversight (SQL Server, Oracle, or similar).
• Experience with middleware and identity and access management (IAM) platforms.
• Experience in a managed services or outsourced IT delivery environment supporting enterprise clients.
• Bilingual English/Spanish or English/Portuguese a plus.
• ITIL Foundation certification.

Technical Skills & Tools

• Windows Server and/or Linux administration.
• Virtualization (VMware, Hyper-V) and cloud platforms (Azure, AWS, or similar).
• Storage, backup/recovery, and disaster recovery tooling.
• Database platforms (SQL Server, Oracle, or similar) at an oversight level.
• IAM and middleware technologies.
• ITSM/ticketing and monitoring platforms (ServiceNow, SolarWinds, or equivalent).