Systems Engineer (MacOS & Client Solutions)

Not every engineer wants to become a cloud specialist, cyber expert or people manager.

Some engineers simply love solving problems, delivering projects, building relationships and becoming the person their clients trust. If that sounds like you, keep reading...

We're partnering with a fast-growing Sydney MSP looking for a Systems Engineer who enjoys taking ownership and working directly with clients. You'll become the go-to engineer for your own portfolio of businesses, getting to know their environments inside out while delivering projects, leading improvements and solving complex technical challenges.

This is more than a support role. You'll lead onboarding projects, migrations and technology uplift initiatives, work closely with clients and play an important role in shaping the environments you support. We're looking for someone who enjoys taking the lead technically, sees things through and takes pride in delivering successful outcomes.

You'll spend time in the office, onsite with clients and working remotely, with plenty of variety, autonomy and the opportunity to make a genuine impact.

What's in it for you...

• Salary of $100K-$120K + Super (17% total super contribution)
• Own your own portfolio of clients
• Mix of consulting, project delivery and ownership of your clients' technology environments
• Regular client interaction rather than sitting behind a ticket queue
• Modern Apple-first environment with Microsoft and Google technologies
• Genuine autonomy and trust
• Learn directly from experienced technical leaders
• Interstate travel from time to time if you enjoy getting out and about
• Join a business that's growing with clear career opportunities

What you'll be doing...

You'll become the primary technical contact for a portfolio of clients by:

• Leading client onboarding, migration and technology uplift projects
• Building trusted relationships with customers
• Delivering Level 2 and Level 3 support
• Supporting Technical Account Managers with technical advice and recommendations
• Managing onsite visits, technical reviews and preventative maintenance
• Maintaining documentation and technical standards
• Working across projects, escalations and continuous improvement initiatives
• Helping clients get the most from their technology

No two days are the same.

We're looking for someone with experience across...

• Apple Mac environments
• Microsoft 365 and Entra ID
• Google Workspace
• PSA platforms such as HaloPSA, ConnectWise or Freshdesk
• Documentation platforms including IT Glue, Hudu or Confluence
• Networking fundamentals including switches, WiFi and firewalls
• Remote management tools such as Jamf, Addigy or Datto RMM
• Cloud VoIP platforms
• Conference room and meeting room technology

Most importantly, you're someone who enjoys talking to people as much as solving technical problems. You've likely worked across both implementation and support, taken the lead on projects and enjoy working directly with clients.

You'll thrive here if you...

• Love building long-term relationships with clients
• Take ownership instead of waiting to be asked
• Enjoy getting out from behind the desk
• Communicate technical concepts in plain English
• Care about documentation and doing things properly
• Want to improve environments rather than simply fixing today's problem

This role is perfect for an experienced Level 2.5 or Level 3 Engineer who has worked across both implementation and support and wants to play a bigger role than simply resolving tickets.

If you enjoy delivering projects, taking ownership and becoming the person clients rely on when they need technical expertise, you'll feel right at home here.

How to get involved…

Ready to take your career to the next level? APPLY NOW! Submit your CV or contact Dean from rec4tech.jobs for a confidential chat at [email protected]
At Rec4Tech, we know that diversity isn't just important, it's what makes workplaces awesome!
 
We don't care about labels like race, religion, gender identity, sexual orientation, age, or whether you prefer pineapple on pizza (no judgment here). What matters is your talent and passion. Need a tweak or two to make the application process work for you? No worries, let us know and we'll sort it out.
 
Let's do this together!

Rec4Tech is managing this search exclusively. Please direct all queries to Deano.