Systems Engineer - Managed Service Provider

Senior Microsoft 365 & Cloud Engineer

Lower North Shore, Sydney | Full Time
$90,000 - $110,000 + performance incentives

Join a growing technology consultancy with a personal approach

Our client is a boutique technology services provider that partners with small and medium-sized organisations across a range of industries including financial services, logistics, retail and not-for-profit.

Rather than operating as a high-volume support centre, the business focuses on building long-term client relationships and delivering strategic technology outcomes. Their reputation has been built on responsive service, strong security practices, and helping organisations use technology to support growth and reduce risk.

You will be joining a close-knit and technically capable team where collaboration, continuous improvement and customer success are highly valued.

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The Opportunity

This role combines technical delivery, client engagement and ongoing improvement initiatives across a diverse customer base.

You'll work with modern Microsoft technologies while supporting organisations through infrastructure upgrades, cloud initiatives, cybersecurity enhancements and day-to-day operational requirements.

The position offers a mix of project and support work, allowing you to develop both your technical expertise and consulting capability.

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Key Responsibilities

• Deliver advanced support across Microsoft 365 environments and related infrastructure.
• Manage and resolve escalated technical issues across multiple client environments.
• Contribute to cloud migration, deployment and optimisation projects.
• Implement and maintain security controls including MFA, endpoint protection and compliance frameworks.
• Support Microsoft Intune device management and endpoint administration.
• Perform system reviews and recommend improvements to security, reliability and user experience.
• Build strong relationships with decision-makers and provide practical technology advice.
• Assist with documentation, standards development and service improvement initiatives.

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About You

You are a confident IT professional who enjoys working across varied environments and building trusted relationships with clients.

You'll ideally bring:

• 5+ years' experience within an MSP, technology consultancy or outsourced IT services environment.
• Strong Microsoft 365 administration skills including Exchange Online, SharePoint Online and Teams.
• Hands-on experience with Microsoft Intune, Entra ID and Conditional Access.
• Solid understanding of Windows Server and Active Directory technologies.
• Exposure to networking fundamentals including firewalls, switching and VLANs.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Experience with Microsoft security technologies, patch management and endpoint compliance programs.

Additional experience with Azure, AWS, Veeam, ITIL, Cisco technologies or Apple device management will be highly regarded.

Industry certifications are advantageous but not essential.

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What's On Offer

• Competitive salary package with performance-based rewards.
• Opportunity to work alongside experienced cloud and cybersecurity professionals.
• Exposure to modern Microsoft and security technologies.
• Ongoing technical training, certification support and professional development.
• Collaborative team culture where ideas and initiative are valued.
• Work-life flexibility and a family-friendly environment.
• Clear progression opportunities as the business continues to grow.
• Sponsorship opportunities may be available for suitably experienced candidates currently residing in Australia.

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Why Apply?

If you're looking for a role where you can combine technical depth with client-facing consulting, while working within a supportive and professional team, we'd love to hear from you.

Submit your CV along with a brief note outlining a recent technology project or improvement you're particularly proud