Systems Engineer - Server Side Support

Top Level Corporation Limited (TLC) is a leading data security solution provider in Hong Kong, established in 2008. We are committed to safeguarding the security, privacy, and integrity of our clients' business information through digital signing and encryption.

Job Responsibilities:

Client Support:

·         Deliver professional technical support and troubleshooting for client's server installation, configuration, patching, network and storage system and ensuring fulfillment of SLAs.

Incident Management:

·         Respond to incident cases, perform root-cause analysis, execute troubleshooting and implement preventive measures

Project Delivery:

·         Support client and internal IT projects, including infrastructure set up and vendor coordination

Technical Coordination:

·         Act as the technical liaison between clients, internal teams and external vendors

Internal IT Support:

·         Maintain, monitor and patch internal server infrastructure and support internal users and tracking IT inventory assets

Documentation:

·         Create and update technical documentation, service logs, system configurations and backup procedures

Requirements:

·         Diploma or above in Computer Science, IT, or related field

·         At least 4 years hands-on infrastructure support experience (SI background is a plus)

·         Practical experience with firewalls, switches and Wi-Fi (Cisco, Fortinet, H3C, TCO/IP, VPN)

·         Familiarity with backup and disaster recovery solutions

·         Self-motivated, responsible, detail-oriented, and able to work under pressure with strong problem-solving and team work skills

·         Fluency in written and spoken Cantonese, English and Mandarin

·         Immediate available or short notice is an advantage

Benefits:

·         5-day work week

·         Birthday Leave

·         Medical Insurance

·         Supportive & Energetic Environment

·         Work-life Balance