Systems Engineer, Support

Systems Engineer, Support

Location: New York City, NY (Onsite Tuesday, Wednesday, & Thursday)

Position Overview We are seeking a Systems Engineer, Support to ensure reliable, secure, and user-focused operation of our IT systems. This role combines systems engineering with hands-on end-user support across Linux, macOS, and Windows environments. The Systems Engineer, Support will troubleshoot incidents, perform maintenance and hardening tasks, and collaborate with cross-functional teams to improve system reliability and security while delivering excellent customer service to internal stakeholders.

Key Responsibilities

• Provide Level 2/3 support for end users and infrastructure across Linux, macOS, and Windows platforms, diagnosing and resolving hardware, software, network, and configuration issues.
• Perform systems engineering tasks including server and workstation provisioning, configuration management, patching, and automation to maintain consistent, scalable environments.
• Implement and maintain system security controls: hardening, access management, vulnerability remediation, and monitoring to meet organizational security standards.
• Respond to incidents and service requests in a timely manner, documenting troubleshooting steps, root cause analysis, and resolutions in the ticketing system.
• Collaborate with IT teams to design and deploy system improvements, upgrades, backups, and disaster recovery processes.
• Develop and maintain technical documentation, runbooks, and knowledge base articles to support repeatable operations and end-user self-help.
• Train and assist end users on common tools, secure practices, and platform features to reduce recurring issues and improve productivity.
• Participate in on-call rotations, change management, and regular review of system health, performance metrics, and capacity planning.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or equivalent experience, or relevant technical certifications (e.g., RHCE, CompTIA Linux+, Microsoft Certified: Modern Desktop Administrator Associate).
• 3+ years of hands-on experience providing support and systems engineering in enterprise environments supporting Linux, macOS, and Windows.
• Strong troubleshooting skills in end-user support and infrastructure, including experience with common desktop applications, AD/Azure AD, file services, networking fundamentals, and remote support tools.
• Practical experience with system security best practices: patch management, user account lifecycle, least privilege, endpoint protection, and vulnerability scanning.
• Familiarity with configuration management and automation tools (e.g., Ansible, Puppet, SCCM, Jamf) and scripting (Bash, PowerShell, Python) to streamline operations.
• Experience with monitoring, logging, and incident response processes and tools (e.g., Nagios, Prometheus, Splunk, ELK).
• Excellent verbal and written communication skills, customer-focused mindset, and ability to work collaboratively across teams and to mentor junior technicians.

Benefits

Vacation/PTO

Medical

Dental

Vision

401k

Bonus

Relocation

Email Your Resume In Word To [email protected]

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply.

Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : LF2-1997727L876 -- in the email subject line for your application to be considered.

Lauren Formby - Director of Recruiting

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

This job was first posted by CyberCoders on 09/21/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

Everforth CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications, and a virtual recruiter as part of the application process. A human recruiter reviews all results. Click here for details on our virtual recruiter .  Everforth CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. Everforth CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at [email protected] to make arrangements.

Copyright © 2026 Everforth, Inc. All rights reserved.