Systems Engineer - (SYSENG-01)

Join New Freedom – Where Second Chances Become Bright Futures

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Want to see if you're a great match for this position? Take our Criteria Assessment today to find out! Use this link to complete your assessment: Criteria Assessment - Systems Engineer (https://www.ondemandassessment.com/o/JB-6LOH5Q2BR/landing?u=1316192)

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About Us

At New Freedom, technology plays a critical role in supporting our mission of changing lives, strengthening communities, and creating opportunities for successful recovery and reentry. As a Systems Engineer, you'll help build, support, and improve the technology infrastructure that powers our organization and enables our teams to deliver exceptional care and service

We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.

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Why You’ll Love Working Here

We take care of the people who take care of others. At New Freedom, you’ll enjoy:

Competitive pay and strong benefits package
$0 medical plan option + employer-supported coverage
401(k) with match
Generous paid time off
Free meals, snacks, drinks, gym access
A mission that matters—and a team that works hard to deliver on it

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About the Role

The Systems Engineer is a senior-level technical professional responsible for the reliability, scalability, security, and continuous improvement of New Freedom's technology systems and infrastructure. This hands-on role serves as a technical expert, project leader, escalation resource, and mentor while translating business needs into effective technology solutions. The Systems Engineer plays a key role in driving innovation, supporting organizational growth, and reducing operational risk through technology excellence.

This role is ideal for someone who:

Enjoys solving complex technical challenges
Thrives in a fast-paced, evolving technology environment
Loves designing solutions that improve efficiency and user experience
Enjoys mentoring and supporting other IT professionals
Takes ownership of projects from planning through implementation
Wants to use technology to make a meaningful impact on people's lives

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What You’ll Be Responsible For
Serving as a senior escalation point for complex technical issues and system challenges
Supporting and optimizing Microsoft 365, Azure/Entra ID, SharePoint, Teams, Exchange, and related systems
Designing, implementing, and maintaining infrastructure, networking, security, and identity management solutions
Leading technology projects, upgrades, migrations, and system improvement initiatives
Developing automation, reporting, dashboards, and internal technology solutions
Supporting cybersecurity, disaster recovery planning, and operational resilience efforts
Mentoring Systems Support team members and promoting technical best practices
Maintaining documentation, operational standards, and technical procedures

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What Success Looks Like
Technology systems remain reliable, secure, and scalable
Complex technical issues are resolved efficiently and effectively
System upgrades, migrations, and projects are completed successfully and on schedule
Automation and process improvements create meaningful operational efficiencies
End users receive exceptional technical support and service
IT operations continue to mature through innovation, documentation, and best practices

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What We’re Looking For
Bachelor's degree in Information Technology, Computer Science, or related field
Minimum five years of progressively responsible IT experience
Advanced experience supporting Microsoft 365, Active Directory, and Azure/Entra ID environments
Experience with identity and access management technologies
Strong troubleshooting and systems analysis skills across multiple technology platforms
Experience with scripting or development tools such as PowerShell, Python, JavaScript, or similar technologies
Familiarity with automation platforms such as Power Automate or Power Apps
Experience supporting infrastructure, networking, security, and enterprise systems
Strong communication, project management, and problem-solving skills
Must be at least 21 years of age
Experience configuring and managing FortiGate firewalls preferred
Experience supporting UniFi networking environments preferred
Experience designing and supporting wireless networks within complex facilities preferred
Experience supporting HIPAA-regulated healthcare or behavioral health environments preferred
Experience developing internal tools, reporting systems, dashboards, and automation solutions preferred
Strong SharePoint architecture and solution design experience

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Environment + Physical Demands

This position works primarily in a professional office environment with some hybrid flexibility based on organizational needs. Work may occur across multiple facilities and technical environments.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Frequent computer, systems administration, and project work
Occasional movement between facilities, server rooms, and technical environments
Ability to install, move, and maintain equipment weighing up to 50 pounds
Ability to work in varied technical environments, including network closets and server rooms
Occasional after-hours support for urgent technology issues or system emergencies
Ability to travel locally between sites and facilities as needed

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Our Standard

We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.

If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.

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Equal Opportunity

New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.

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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."

Experience
Required
Strong communication, organizational, time-management, critical-thinking, and problem-solving skills
Ability to adapt to changing priorities and work effectively in a dynamic, fast-paced environment
Ability to work collaboratively within a team while also demonstrating initiative and effectiveness when working independently
Advanced expertise with computer systems and software, including MS Office (Excel, Word, Outlook, Teams), internet-based tools, and electronic documentation systems or Electronic Health Records (EHR)
Five (5) or more years of progressively responsible IT experience
Ability to manage sensitive systems and information responsibly
Strong troubleshooting and systems-thinking skills across multiple platforms
Advanced experience supporting Microsoft 365, Active Directory, and Azure/Entra ID environments
Solid understanding of identity and access management concepts
Proficiency with scripting or development tools (PowerShell, Python, JavaScript, or similar)
Familiarity with automation platforms such as Power Automate or Power Apps
Experience contributing to internal tools, dashboards, or reporting solutions
Experience with SharePoint architecture and solution design
Experience supporting infrastructure, networking, or security platforms – experience with multi-site/site-to-site IPsec VPN is a plus
Bachelor’s degree in Information Technology, Computer Science, or a related field
Ability to mentor and support junior technical staff
Must be 21 years or older
Preferred
Experience configuring, managing, and troubleshooting FortiGate firewalls
Experience supporting UniFi network infrastructure (switching, wireless, and management platforms)
Experience designing and supporting Wi-Fi deployments in complex building environments, including areas with metal, concrete, or other signal-challenging materials
Experience supporting IT systems, access controls, and data handling practices within HIPAA-regulated healthcare environments
Education
Required
Bachelors or better in Computer Engineering or related field
Bachelors or better in Computer Science or related field
Preferred
Bachelors or better in Computer Technology
Licenses & Certifications
Required
APS Verification
Criminal Background Check
Driver's License
MVR Clearance
Annual TB Clearance
Drug & Alcohol Testing
Skills
Required
Computer/Technology Literacy
Effective interpersonal skills
Ability to lift 30-50lbs
Ability to sit for prolonged periods
Ability to stand for prolonged periods

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.