Systems Engineer (Technical Lead)

🚀 We're Hiring: Systems Engineer (Technical Lead)

📍 Manila or Alabang, Philippines

🕒 UK Shift (2:00 PM - 10:00 PM, Flexible)

🏢 Hybrid Work Arrangement

Are you a highly skilled infrastructure engineer who enjoys solving complex technical challenges and serving as a go-to technical expert?

Join Elsevier's OCC EUC team as a Systems Engineer III (Technical Lead) , where you'll act as a Subject Matter Expert (SME) supporting enterprise technologies while providing technical leadership across operations, projects, automation initiatives, and continuous improvements. This role is an individual contributor position with significant technical leadership responsibilities.

What You'll Do

✅ Serve as a technical lead and SME for enterprise infrastructure technologies.

✅ Support and manage Windows infrastructure, Active Directory, Entra ID, Microsoft 365, AWS, and Azure environments.

✅ Lead technical initiatives, operational improvements, and project deliverables.

✅ Drive incident response, major incident management, and escalation activities.

✅ Troubleshoot complex infrastructure and system performance issues.

✅ Develop automation scripts and improve operational efficiency.

✅ Collaborate with global engineering teams, vendors, and business stakeholders.

✅ Participate in on-call support and after-hours escalations when required.

What We're Looking For

✔ Bachelor's Degree in a relevant field.

✔ 5-7 years of Systems or Infrastructure Engineering experience.

✔ Strong expertise in:

• Windows Server
• Active Directory
• DNS & DHCP
• Entra ID / Azure AD
• Microsoft 365
• Azure and/or AWS
• Incident, Change, and Service Request Management

✔ Experience with automation and scripting (PowerShell, Python, or Bash).

✔ Strong troubleshooting and problem-solving skills.

✔ Experience serving as a technical lead, SME, or escalation point for complex issues.